CRH
divh2Senior Collections Specialist/h2pAtlanta, GA, US, 30338/ppOldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. Were more than just a manufacturer of precast concrete, polymer concrete, or plastic products. Were a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, were leading the industry with innovation and a safety-first mindset./ph3Job Summary/h3pThe Senior Collector is responsible for coordinating departmental collection activities, working closely with team members and management to monitor and ensure compliance with collection laws and collection policies. This person must be able to initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management to minimize operational risk while improving cash flow for Oldcastle Infrastructure Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non-payment issues./ph3Job Location/h3pThis position is a hybrid position located at our corporate office in Atlanta, GA near the perimeter./ph3Job Responsibilities/h3pHandle a portfolio with a potential of over 700 customers. Respond to email and telephone inquiries from customers, and research/resolve outstanding invoice issues. Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the business. Provides detail reconciliations as directed by Management. Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductions. Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences. Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies. Follow up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary. Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR. Update weekly and monthly reports for management with the status of delinquent customers and disputes. Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues. Ability to stay accountable, transparent and escalate key issues in a timely manner. Participate in monthly Regional calls with all stakeholders. Maintains accurate and current notes on status of customer accounts. Review and propose potential doubtful or past due accounts for write off. Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold. Ability to speak to your portfolio through analytics and reporting./ph3Job Requirements/h3p12+ years of related experience in B2B collections. Knowledge of lien laws a plus. Excellent communications skills, both verbal and written. Excellent customer service skills. Excellent Excel skills including VLOOKUP and pivot tables. Ability to reconcile AR accounts. Ability to communicate with both the internal and external customer. Ability to maintain accuracy in very detailed work environment, highly detail oriented. Proficient in PC skills, accounting software, Internet based./ph3What CRH Offers You/h3pHighly competitive base pay. Comprehensive medical, dental and disability benefits programs. Group retirement savings program. Health and wellness programs. An inclusive culture that values opportunity for growth, development, and internal promotion./ph3About CRH/h3pCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization./ppIf youre up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!/ppOldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability/ppCRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law./p/div