Senior Manager- Events and Catering

divh2Event Management Position At Gaylord Opryland Resort/h2pAssists the Assistant Director of Catering by providing support to the operation of the catering department. Manages and coordinates catering activities and services to ensure the smooth execution of all conventions, functions, and events requiring food and beverage services. Handles more complex groups, high touch groups, and ongoing projects./ph3Candidate Profile/h3pEducation and Experience:/pulliHigh school diploma or GED; 4 years experience in the event management, food and beverage, or related professional area./liliOR Bachelors degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, or related professional area./li/ulh3Core Work Activities/h3pManaging Conference Operations:/pulliProjects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)./liliApplies knowledge of all laws as they relate to an event./liliUnderstands the impact of banquet operations on the overall success of a conference event and manages activities to maximize customer satisfaction./liliAdheres to and reinforces all standards, policies, and procedures./liliMaintains established sanitation levels./liliManages departmental inventories and maintains equipment./liliSchedules banquet service staff to forecast and service standards, while maximizing profits./liliAssists team in developing lasting relationships with groups to retain business and increase growth./liliManages department controllable expenses to achieve or exceed budgeted goals./liliVerifies that all banquet event orders (BEOs) are developed and distributed according to established guidelines./li/ulpParticipating in and Leading Conference Teams:/pulliSets goals and delegates tasks to improve staff performance./liliApplies knowledge of food and wine pairings and current trends in cuisine./liliActs as a liaison to the kitchen staff./liliLeads shifts and actively participates in the servicing of conference events./li/ulpPromoting and Providing Exceptional Customer Service:/pulliSets a positive example for guest relations./liliInteracts with guests to obtain feedback on product quality and service levels./liliResponds to and handles guest problems and complaints./liliEmpowers employees to provide excellent customer service./liliEnsures employees understand expectations and parameters./liliStrives to improve service performance./liliEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement./liliReviews comment cards and guest satisfaction results with employees./li/ulpConducting Human Resources Activities:/pulliCommunicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures./liliObserves service behaviors of employees and provides feedback to individuals./liliMonitors progress and leads discussion with staff each period./liliParticipates in the development and implementation of corrective action plans./liliAttends and participates in all pertinent meetings./li/ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law./ppWhy have less when you can have MORE

all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services, and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial, and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hoteloffering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International./ppBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you./p/div