nVent
divh2Job Title/h2pWere looking for people who put their innovation to work to advance our success
and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions./ph3What You Will Experience In This Position:/h3pPlay an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service your territory./ppInterface, communicate, build and maintain positive relationships with internal and external customers./ppBe responsible for complete order management process (quote to cash)./ppInvestigate, validate and work to resolve customer discrepancy claims and material return requests./ppWork with cross functional teams to manage customer back orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates./ppResolution of price discrepancies identified at the time of order./ppAnswer inquiries received via phone and email, often by working with other departments such as Transportation
Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer./ppWork with our SalesForce.com CRM to respond to customer inquiries./ph3You Have:/h3pBachelors Degree is preferred; 3+ years experience in a Customer Service setting preferred./ppExperience in a manufacturing environment is preferred./ppExperience in a fast-paced, high-volume customer service environment ideally with extensive order entry, order management, and price quote generation is preferred./ppExcellent communication skills with both technical and non-technical customers./ppStrong ability to plan, organize, and prioritize workload to meet deadlines while multitasking and managing shifting priorities./ppCollaborative approach to working across departments including technical support, engineering, sales, product management, and shipping
receiving to ensure customer service excellence./ppProficient in Microsoft Office Suite. Experience with Infor M3 ERP software preferred./ph3We Have:/h3pA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day/ppnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the worlds most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation./ppCommitment to strengthen communities where our employees live and work/ppWe encourage and support the philanthropic activities of our employees worldwide/ppThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money/ppCore values that shape our culture and drive us to deliver the best for our employees and our customers. Were known for being:/ppInnovative
adaptable/ppDedicated to absolute integrity/ppFocused on the customer first/ppRespectful and team oriented/ppOptimistic and energizing/ppAccountable for performance/ppBenefits to support the lives of our employees/ppAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:/ppMedical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance./ppA 401(k) retirement plan and an employee stock purchase plan
both include a company match./ppOther supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal
identity theft protection./ppAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each others authenticity because we understand that uniqueness sparks growth./p/div
and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions./ph3What You Will Experience In This Position:/h3pPlay an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service your territory./ppInterface, communicate, build and maintain positive relationships with internal and external customers./ppBe responsible for complete order management process (quote to cash)./ppInvestigate, validate and work to resolve customer discrepancy claims and material return requests./ppWork with cross functional teams to manage customer back orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates./ppResolution of price discrepancies identified at the time of order./ppAnswer inquiries received via phone and email, often by working with other departments such as Transportation
Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer./ppWork with our SalesForce.com CRM to respond to customer inquiries./ph3You Have:/h3pBachelors Degree is preferred; 3+ years experience in a Customer Service setting preferred./ppExperience in a manufacturing environment is preferred./ppExperience in a fast-paced, high-volume customer service environment ideally with extensive order entry, order management, and price quote generation is preferred./ppExcellent communication skills with both technical and non-technical customers./ppStrong ability to plan, organize, and prioritize workload to meet deadlines while multitasking and managing shifting priorities./ppCollaborative approach to working across departments including technical support, engineering, sales, product management, and shipping
receiving to ensure customer service excellence./ppProficient in Microsoft Office Suite. Experience with Infor M3 ERP software preferred./ph3We Have:/h3pA dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day/ppnVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the worlds most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation./ppCommitment to strengthen communities where our employees live and work/ppWe encourage and support the philanthropic activities of our employees worldwide/ppThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money/ppCore values that shape our culture and drive us to deliver the best for our employees and our customers. Were known for being:/ppInnovative
adaptable/ppDedicated to absolute integrity/ppFocused on the customer first/ppRespectful and team oriented/ppOptimistic and energizing/ppAccountable for performance/ppBenefits to support the lives of our employees/ppAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:/ppMedical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance./ppA 401(k) retirement plan and an employee stock purchase plan
both include a company match./ppOther supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal
identity theft protection./ppAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each others authenticity because we understand that uniqueness sparks growth./p/div