New Hampshire Staffing
Retail Banker I- Gilford
New Hampshire Staffing, Gilford, New Hampshire, United States, 03249
divh2Retail Banker I/h2pWork Location: Gilford, New Hampshire, United States of America Hours: 40 Pay Details: $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs./ppLine of Business: Personal
Commercial Banking/ppJob Description: The Retail Banker I is a customer liaison that is integral to delivering TDs Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD./ppDepth
Scope:/pulliProficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience/liliRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk/liliEstablishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral/liliMakes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs/liliUtilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities/liliIndependently resolves customer issues, errors and problems, escalating when necessary/liliBuilds working relationships with customers and explains detailed and/or complicated information./liliRequires full proficiency gained through job related training to perform a range of activities/liliParticipates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise/liliEngages in conversations with customers about loan products, facilitates the application intake/liliMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)/li/ulpEducation
Experience:/pulliHS Diploma or GED/lili1+ years experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred./liliTeller experience preferred/liliMust be able to complete teller training upon hire to take customer transactions/liliDemonstrated ability to engage in customer conversations while educating them on products and services preferred/liliDemonstrated organization skills to handle multiple tasks in a fast-paced environment/liliExcellent communication skills with ability to be concise, clear and consistent/liliDemonstrated ability to schedule and prioritize work/liliDemonstrated ability to work independently and within deadlines/liliSound judgment in decision making and effective problem solving/liliProficient in Microsoft Office/liliNotary License (Preferred)/li/ulpCustomer Accountabilities:/pulliDelivers Legendary experience by helping customers, building relationships, and delivering service and advice/liliUnderstands and supports the Banks Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content
tools, (2) providing consultative support, and (3) advocating for them with proactive insights
recommendations/liliServes as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time
money/liliConsistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution/liliEngages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately/liliUnderstands customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs/liliMay act as a point of escalation for Customer questions or concerns/liliMay perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures/liliConsiders the impact of decisions on the well-being of TD, its Customers and stakeholders/liliActs as a brand champion both internally and externally/liliRecognizes transaction needs and educates clients on self-service channels including digital options/liliBrings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time/li/ulpShareholder Accountabilities:/pulliEnsures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer/liliParticipates in the Stores daily operations to ensure alignment with TDs risk framework/liliUnderstands and applies operating policies and procedures/liliSupports the timely and accurate completion of business processes and procedures/liliEscalates non-standard or high-risk transactions/activities as necessary/liliEnsures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations/liliEnsures necessary due diligence to support the accuracy of all customer transactions/activities/liliKnowledgeable of and complies with Bank Code of Conduct/liliContributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location/liliExecutes with excellence by adhering to all risk and control policies/procedures/li/ulpEmployee/Team Accountabilities:/pulliParticipates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest/liliSupports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit/liliParticipates in personal performance management and development activities/liliKeeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities/liliContributes to a fair, positive and equitable environment that supports a diverse workforce/liliActs as a brand ambassador for your business area/function and the Bank, both internally and/or externally/liliUtilizes feedback through coaching sessions to demonstrate stronger performance/liliEstablishes relationships with partner bankers to make effective referrals to them/liliContributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team/liliCollaborates with team members in contributing to the success of the team and organization/liliActively seeks opportunities to improve delivery of work with high attention to quality standards/liliActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills/liliPositively embraces change/liliAdheres and participates in TDs Shared Commitments and code of conduct expectations/liliEngaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience/li/ulpOCC Language:/pulliThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.
5102 et seq., and its implementing regulations, 12 CFR Part 1007/liliMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36/liliMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008/li/ul/div
Commercial Banking/ppJob Description: The Retail Banker I is a customer liaison that is integral to delivering TDs Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD./ppDepth
Scope:/pulliProficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience/liliRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk/liliEstablishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral/liliMakes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs/liliUtilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities/liliIndependently resolves customer issues, errors and problems, escalating when necessary/liliBuilds working relationships with customers and explains detailed and/or complicated information./liliRequires full proficiency gained through job related training to perform a range of activities/liliParticipates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise/liliEngages in conversations with customers about loan products, facilitates the application intake/liliMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)/li/ulpEducation
Experience:/pulliHS Diploma or GED/lili1+ years experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred./liliTeller experience preferred/liliMust be able to complete teller training upon hire to take customer transactions/liliDemonstrated ability to engage in customer conversations while educating them on products and services preferred/liliDemonstrated organization skills to handle multiple tasks in a fast-paced environment/liliExcellent communication skills with ability to be concise, clear and consistent/liliDemonstrated ability to schedule and prioritize work/liliDemonstrated ability to work independently and within deadlines/liliSound judgment in decision making and effective problem solving/liliProficient in Microsoft Office/liliNotary License (Preferred)/li/ulpCustomer Accountabilities:/pulliDelivers Legendary experience by helping customers, building relationships, and delivering service and advice/liliUnderstands and supports the Banks Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content
tools, (2) providing consultative support, and (3) advocating for them with proactive insights
recommendations/liliServes as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time
money/liliConsistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution/liliEngages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately/liliUnderstands customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs/liliMay act as a point of escalation for Customer questions or concerns/liliMay perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures/liliConsiders the impact of decisions on the well-being of TD, its Customers and stakeholders/liliActs as a brand champion both internally and externally/liliRecognizes transaction needs and educates clients on self-service channels including digital options/liliBrings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time/li/ulpShareholder Accountabilities:/pulliEnsures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer/liliParticipates in the Stores daily operations to ensure alignment with TDs risk framework/liliUnderstands and applies operating policies and procedures/liliSupports the timely and accurate completion of business processes and procedures/liliEscalates non-standard or high-risk transactions/activities as necessary/liliEnsures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations/liliEnsures necessary due diligence to support the accuracy of all customer transactions/activities/liliKnowledgeable of and complies with Bank Code of Conduct/liliContributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location/liliExecutes with excellence by adhering to all risk and control policies/procedures/li/ulpEmployee/Team Accountabilities:/pulliParticipates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest/liliSupports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit/liliParticipates in personal performance management and development activities/liliKeeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities/liliContributes to a fair, positive and equitable environment that supports a diverse workforce/liliActs as a brand ambassador for your business area/function and the Bank, both internally and/or externally/liliUtilizes feedback through coaching sessions to demonstrate stronger performance/liliEstablishes relationships with partner bankers to make effective referrals to them/liliContributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team/liliCollaborates with team members in contributing to the success of the team and organization/liliActively seeks opportunities to improve delivery of work with high attention to quality standards/liliActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills/liliPositively embraces change/liliAdheres and participates in TDs Shared Commitments and code of conduct expectations/liliEngaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience/li/ulpOCC Language:/pulliThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C.
5102 et seq., and its implementing regulations, 12 CFR Part 1007/liliMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36/liliMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008/li/ul/div