Element Chandler Fashion Center - Area Sales Coordinator

divh2Sales Assistant/h2pAssist Director of Sales, Sales Managers, and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions for multiple hotels. The incumbent may also perform light selling duties to small groups and functions, as directed by the Director of Sales./ph3Qualifications/h3pHigh School diploma or equivalent is required with college course work in related field preferred. Experience in a hotel or a related field is also preferred./ppAbility to type 55 wpm/ppProficient with Microsoft operating systems, OnQ and Sales Pro Enterprise/ppMust be able to convey information and ideas clearly./ppMust be able to evaluate and select among alternative courses of action quickly and accurately./ppMust work well in stressful, high pressure situations./ppMust maintain composure and objectivity under pressure./ppMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary./ppMust have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need./ppMust be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests./ppMust be able to work with and understand financial information and data, and basic arithmetic functions./ph3Job Responsibilities/h3pApproaches all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner./ppMaintains regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and holidays based on business demands./ppMaintains high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)./ppComplies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations./ppMaintains sales files in an organized fashion and as per specified standards./ppMaintains accounts coverage program, as applicable./ppDemonstrates awareness of established goals for each department and the role played in sales process to achieve and/or exceed these goals./ppAnswers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner./ppTypes sales contracts, BEOs, correspondence, reports, forms, directs mail pieces, etc., as needed by sales team./ppMaintains lead log and lead statistics to be used for strategic outbound sales./ppMaintains sales system (i.e. Delphi, SalesPro, etc.) docs and ensures consistent, accurate and working properly./ppAssists managers on creative projects including proposals, direct mail pieces, invitations, special events, etc./ppMaintains timely and effective paper flow and communication within department and to other departments./ppMaintains flow of sales contracts through proper distribution to client, team, and to appropriate dept. head./ppQuotes prices for meeting inquiries and works with respective sales leadership at the property (i.e. DOS, Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people./ppWorks with sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc./ppDistributes BEOs, changes, rooming lists, signed contracts, revisions, etc. to appropriate departments as it relates to meeting and groups./ppAssists guests and clients with small changes, requests, etc., and completes needed paperwork for manager./ppConducts site inspections for the department as needed./ppEnters group pickup in sales pro daily and enters preferred production in sales pro monthly./ppMaintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files./ppMonitors/orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items./ppCalls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts and complete AV order./ppOrganizes in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed./ppAttends sales meetings and take minutes, type, and distribute accordingly./ppOthers items as they relate to the sales and marketing effort of the hotel as well as any other items as needed by entire management staff./ppFamiliar with all Aimbridge Hospitality sales policies and house rules./ppEnsures associates are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates./ppAny other duties as assigned by DOS specific to respective property./ppProperty information:/ppElement Chandler is steps away from the upscale shopping, dining and entertainment at Chandler Fashion Center. Tumbleweed Park and Mesquite Groves Aquatic Center make it easy for visitors to stay active in our city thats close to Phoenix, Scottsdale and Tempe. Our state-of-the-art fitness center, refreshing pool and healthy food options all help them be at their best. Bright and open multi-purpose public spaces are inspiring settings for work, play, socializing and unwinding. Our open-flow guest rooms are designed to meet all our guests needs, with fully-equipped kitchens, the signature Heavenly Bed and more, all thoughtfully arranged to rejuvenate them for work or play./p/div