Swoon is hiring: Senior User Experience Researcher in Arlington

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This range is provided by Swoon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70.00/hr - $72.00/hr

Sr. UX Researcher | Digital Customer Experience (Hybrid)

We are hiring a UX Researcher to join a large, enterprise Digital Customer Experience organization supporting both customer‑facing and employee‑facing digital products. This role is part of a multidisciplinary UX team focused on improving usability, efficiency, and overall experience across high‑impact platforms.

This is a hands‑on research role ideal for someone who enjoys translating user insights into actionable product and design decisions.

Location & Work Schedule

• Hybrid – Fort Worth, TX
• Pay Rate: $72/hour
• Duration: 1 Year

What You’ll Do

• Collaborate with Product Owners, Product Designers, and cross‑functional stakeholders to understand business problems and advocate for user needs
• Define and execute UX research strategies aligned to product objectives and key results (OKRs)
• Conduct qualitative research including moderated usability testing, user interviews, contextual inquiries, heuristic evaluations, and competitive analysis
• Conduct quantitative research such as surveys, unmoderated usability testing, card sorting, tree testing, clickstream analysis, and eye‑tracking studies
• Analyze experience data using tools such as Adobe Analytics and Quantum Metric
• Synthesize research findings into clear, actionable insights and present recommendations to product teams and leadership
• Create and maintain personas, journey maps, and service blueprints
• Track UX performance metrics and proactively identify experience gaps
• Contribute to Research Operations by helping scale research processes, tools, and best practices
• Work across multiple initiatives within an Agile environment

Required Qualifications

• Bachelor’s degree in Human‑Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related field
• 3+ years of applied UX research experience within large or highly matrixed organizations
• Strong understanding of user‑centered design principles
• Hands‑on experience with both qualitative and quantitative research methods
• Strong analytical skills
• Experience with SPSS, R, SQL, database queries, and basic programming languages
• Experience using remote unmoderated and moderated research platforms (UserZoom, UserTesting, Userlytics, etc.)
• Familiarity with modern design and prototyping tools (Figma, Sketch, Adobe CC, etc.)
• Excellent written and verbal communication skills
• Ability to present research findings clearly and support recommendations with data

Preferred Qualifications

• Master’s degree or PhD in a related field
• 5+ years of UX research experience
• Experience owning and developing research strategies tied to product OKRs
• Experience scaling UX research practices or Research Operations
• Experience building research repositories or benchmarking programs
• Experience conducting field research with unionized workforces
• Knowledge of how Artificial Intelligence can be applied to UX research

Tools & Technologies

UserTesting, UserZoom, Userlytics, Adobe Analytics, Quantum Metric, SPSS, R, SQL, Figma, Sketch, Zeplin, Adobe Creative Cloud, eye‑tracking tools

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology and Research

Industries

• Airlines and Aviation

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Benefits

• Medical insurance
• Vision insurance