New York Botanical Garden
Group Advance Sales Supervisor
New York Botanical Garden, Bronx, New York, United States, 10458
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Advance Sales Supervisor/h2pThe Group Sales Supervisor will oversee the day-to-day operations of the Group Sales office to create exceptional experiences for group visitors, from inquiry to event planning and execution. This role requires daily collaboration and partnerships with internal departments and external partners, ideal for a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships./pulliOversee the daily operations of Group
Advance Sales, ensuring smooth and efficient processes./liliOnboard, train, and supervise part-time and seasonal support staff./liliDrive Group revenue by upselling and closing inbound inquiries, performing outbound sales techniques such as prospecting and cold calling, and posing innovative suggestions for revenue growth./liliCollaborate with internal teams to deliver outstanding group experiences including, but not limited to, tours, dining, and private events./liliProvide exceptional customer service to all clients by phone, email, and onsite; maintain strong relationships with tour operators, VIP clients, and repeat customers./liliManage reservations, payments, and confirmations using ticketing systems./liliEnforce policies, manage follow-ups, and send pre-visit information and other correspondence./liliCoordinate internal schedules for group dining, group tours, and other group activities./liliOther duties as assigned./li/ululliMinimum of 3-5 years of sales or customer service experience, preferably in development, tourism, or hospitality industries./liliExcellent interpersonal and communication skills required; proven ability to work effectively both internally and externally./liliStrong organizational and time management skills with attention to detail./liliPersonal commitment to customer service excellence./li/ululliStrong working knowledge of Microsoft Word and Excel required; knowledge of Ticketing Systems/and or database systems a plus./liliMust be available holidays, weekends, and weekdays as part of regular schedule./liliMust have valid drivers license./liliMust have ability to carry 30 lbs./li/ulpPhysical Demands
Work Environment: While performing the duties of this position, the employee is required to, at minimum, sit at a desk, stand for extended periods of time, lift or move up to 25 pounds, work outdoors under a variety of weather conditions, and occasionally work under moderate or loud work conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position./pulliThis is a full-time, on-site position at the Garden./liliThe role will require evening and weekend work./liliSome travel will be necessary (e.g. conferences or conventions)./liliWorking outdoors for events./li/ulpBaseline Work Schedule: Tuesday - Saturday; 9 am-5 pm with Sunday and Monday as regular days off. Some evenings and weekends are required. Salary is commensurate with experience within the range of $48,000-$50,000./p/div
Advance Sales Supervisor/h2pThe Group Sales Supervisor will oversee the day-to-day operations of the Group Sales office to create exceptional experiences for group visitors, from inquiry to event planning and execution. This role requires daily collaboration and partnerships with internal departments and external partners, ideal for a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships./pulliOversee the daily operations of Group
Advance Sales, ensuring smooth and efficient processes./liliOnboard, train, and supervise part-time and seasonal support staff./liliDrive Group revenue by upselling and closing inbound inquiries, performing outbound sales techniques such as prospecting and cold calling, and posing innovative suggestions for revenue growth./liliCollaborate with internal teams to deliver outstanding group experiences including, but not limited to, tours, dining, and private events./liliProvide exceptional customer service to all clients by phone, email, and onsite; maintain strong relationships with tour operators, VIP clients, and repeat customers./liliManage reservations, payments, and confirmations using ticketing systems./liliEnforce policies, manage follow-ups, and send pre-visit information and other correspondence./liliCoordinate internal schedules for group dining, group tours, and other group activities./liliOther duties as assigned./li/ululliMinimum of 3-5 years of sales or customer service experience, preferably in development, tourism, or hospitality industries./liliExcellent interpersonal and communication skills required; proven ability to work effectively both internally and externally./liliStrong organizational and time management skills with attention to detail./liliPersonal commitment to customer service excellence./li/ululliStrong working knowledge of Microsoft Word and Excel required; knowledge of Ticketing Systems/and or database systems a plus./liliMust be available holidays, weekends, and weekdays as part of regular schedule./liliMust have valid drivers license./liliMust have ability to carry 30 lbs./li/ulpPhysical Demands
Work Environment: While performing the duties of this position, the employee is required to, at minimum, sit at a desk, stand for extended periods of time, lift or move up to 25 pounds, work outdoors under a variety of weather conditions, and occasionally work under moderate or loud work conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position./pulliThis is a full-time, on-site position at the Garden./liliThe role will require evening and weekend work./liliSome travel will be necessary (e.g. conferences or conventions)./liliWorking outdoors for events./li/ulpBaseline Work Schedule: Tuesday - Saturday; 9 am-5 pm with Sunday and Monday as regular days off. Some evenings and weekends are required. Salary is commensurate with experience within the range of $48,000-$50,000./p/div