Hilton Grand Vacations
Agent Activations
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can. Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry! Schedule Details
Our Activations department works MondayFriday. Sundays Off. Saturdays and Holidays are based on business needs. Sundays Off. We have 3 shifts available to choose from: AM
(9 am
5 pm), MID
(11am
7pm), and PM
(1:30pm
9:30pm). Paid training is provided for 4 weeks. Training hours: 8:30 am on day one, then 9:00 am
5:00 pm Monday through Friday. Key Responsibilities
Give the best guest experience that falls in line with our Mission, Vision and Values.
Call package holders to book travel dates, verify details, answer questions and follow up as needed.
Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
Meet performance standards for department metrics
Sales skills required for the reselling/upselling and saving of packages
Collecting of additional monies and fees associated with package
Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
Efficient in using multiple computer systems.
Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet Why Team Members Like Working For Us
Driven base pay plus monthly performance incentives
Day One Team Member Benefits
Daily Pay option
Sundays Off, Only Limited Saturdays
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Discounted Hilton hotel rates worldwide!
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Tuition reimbursement program Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience:
High School Graduate/GED
A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.
2 years or more of strong customer service experience.
Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.
Ability to multitask and work in a fast-paced workplace
Timeshare/hospitality background preferred but not required.
Prior experience in a phone Inbound or Outbound Call Center Environment preferred, but not required We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Day-One Benefits
Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Perks
Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can. Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry! Schedule Details
Our Activations department works MondayFriday. Sundays Off. Saturdays and Holidays are based on business needs. Sundays Off. We have 3 shifts available to choose from: AM
(9 am
5 pm), MID
(11am
7pm), and PM
(1:30pm
9:30pm). Paid training is provided for 4 weeks. Training hours: 8:30 am on day one, then 9:00 am
5:00 pm Monday through Friday. Key Responsibilities
Give the best guest experience that falls in line with our Mission, Vision and Values.
Call package holders to book travel dates, verify details, answer questions and follow up as needed.
Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
Meet performance standards for department metrics
Sales skills required for the reselling/upselling and saving of packages
Collecting of additional monies and fees associated with package
Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
Efficient in using multiple computer systems.
Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet Why Team Members Like Working For Us
Driven base pay plus monthly performance incentives
Day One Team Member Benefits
Daily Pay option
Sundays Off, Only Limited Saturdays
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Discounted Hilton hotel rates worldwide!
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Tuition reimbursement program Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience:
High School Graduate/GED
A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.
2 years or more of strong customer service experience.
Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.
Ability to multitask and work in a fast-paced workplace
Timeshare/hospitality background preferred but not required.
Prior experience in a phone Inbound or Outbound Call Center Environment preferred, but not required We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Day-One Benefits
Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Perks
Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.