AAA Washington
divh2Travel Advisor/h2pThis role is responsible for prospecting, selling, and providing travel planning to members under the guidance of trainers, product experts, and sales leadership while meeting sales goals and becoming eligible for a Travel Advisor II./ppThis role requires working onsite at our headquarters in Factoria (Bellevue) five days a week until consistent productivity goals are met. Most team members reach this milestone in 12-18 months, at which point hybrid work may become an option./ppAt AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, weve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply./ppYoull play an important role in bringing AAA Washingtons spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!/ph3Essential Duties/Responsibilities:/h3ulliSell and make recommendations on all Travel products offered by the Vendors represented by AAA Travel./liliIdentify and develop sales opportunities by utilizing the Lead Management system, Membership system, and additional lead sources, increasing overall sales and the proportion of member households purchasing AAA Travel products./liliRespond to all quote requests in a timely manner according to agency service level agreements./liliAddress any travel-related issues or emergencies that may arise during the trip. Provide timely support on rebookings and refunds./liliProvide recommendations to ensure the trip experience is tailored to the customers expectations./liliMaintain accurate digital records of bookings, payments, transactions, phone calls and meetings in company CRM system and vendor systems./liliProvide customer service as needed throughout the booking process through the clients return home to ensure customer needs are met promptly./liliDevelop and enhance relationships with customers to build referral and repeat business./liliProvide travel information and advise clients on all aspects of travel planning and reservations. Provide excellent customer service and support the AAA membership model, including selling membership./liliContributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals./liliIncorporates AAAs vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAAs vision mission and values./li/ulh3Supervisory Responsibilities:/h3pNone/ph3Minimum Qualifications:/h3ulliHigh School degree or GED./lili2+ years in customer service or sales role/li/ulh3Preferred Qualifications:/h3ulliAssociates or Bachelors degree/liliPrior experience working in hospitality or travel industry/liliExperience in travel sales and systems software/liliExperience with sales lifecycles/li/ulh3Certificates, Licenses, Registrations:/h3ulliTravel certifications in the form of a CTA or destination specialist certificate preferred/li/ulh3Knowledge, Skills, Abilities:/h3ulliKnowledgeable in geography and travel trends./liliAbility to learn and absorb new processes, information, and procedures./liliAbility to build rapport with a diverse range of clientele through multiple communication channels./liliAbility to share travel knowledge and expertise from personal experiences and/or education study./liliCompetent in MS Office and navigating the internet./liliAbility to handle confidential documents and information./liliAbility to address multiple demands and competing priorities in a changing environment./liliSkilled at working independently; able to prioritize and complete assignments with minimal direction./liliSkilled in handling urgent situations professionally and willing to take extra measures when solving problems./liliAbility to communicate clearly and professionally both verbally and in writing, including effective use of listening skills./liliAbility to establish and maintain cooperative working relationships./liliProven ability to perform to goal with track record of meeting or exceeding goals preferred./li/ulh3Salary:/h3ulliHiring Range: $23.00 per hour/liliFull Pay Band for the Role: $23.00 per hour/li/ulpIn addition to base pay, this position is eligible for incentives of up to 15% based on revenue./ph3Benefits We Offer:/h3ulliHealth insurance (medical, vision, dental and prescription drug)/liliUp to 22 days of Paid Time Off (PTO) in the first year/liliEleven paid holidays in addition to PTO/lili401(k) with Employer Match/liliLife, Short-Term Disability and Long-Term Disability insurance/liliFlexible Spending Accounts/lili4 Hours of Volunteer Time Off per year/liliOn-Demand Pay / Earned Wage Access/liliFree Premier RV AAA Washington Membership/liliTravel, Insurance, and Membership Discounts and Perks/liliPaid, on-going training throughout your career/liliTHRIVE wellness program/liliTax-advantaged commuter benefit/liliFree parking/liliFinancial Literacy Education/li/ulh3Work Environment
Physical Demands:/h3pThe physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines./ph3Other:/h3ulliEquipment used: Computer, phone, various virtual technologies and programs, other office equipment./liliTravel: Minimal travel (lt;25%) may be required./li/ulpTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required./ppPosition/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p/div
Physical Demands:/h3pThe physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines./ph3Other:/h3ulliEquipment used: Computer, phone, various virtual technologies and programs, other office equipment./liliTravel: Minimal travel (lt;25%) may be required./li/ulpTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required./ppPosition/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p/div