U.S. Bancorp
Modification Fulfillment Specialist
The Modification Fulfillment Specialist is responsible for managing the end-to-end process of modification document handling, ensuring accuracy, compliance, and timely execution. This role requires close coordination with vendors, document preparation, quality control, and system updates to support loss mitigation strategies. The position involves serving as the primary liaison with vendors such as ServiceLink and Covius for property reports, title updates, and document reconciliation. The specialist will review vendor-provided analyses, resolve discrepancies with utilized systems, and communicate management decisions to ensure vendor systems reflect approved changes.
Document preparation and processing are central to this role. The specialist will generate, review, modification documents to ensure compliance, and ensure proper step codes and workflow statuses are applied for visibility and SLA adherence.
Quality control and compliance responsibilities include performing checks on documents before mailing or recording, addressing vendor rejection reports, and resolving errors promptly. The specialist will monitor Archer controls and adhere to risk mitigation standards embedded in fulfillment processes.
System updates and reporting are also key duties. The specialist will update MSP and other systems of record with approved modification terms, maintain dashboards and daily status reports to track aging accounts and SLA performance, and document all actions in designated SharePoint folders and task tracking systems.
The role requires managing issue resolution and escalations by handling special requests and complaints via shared inboxes, researching, and responding to CAD inquiries, and escalating issues requiring management intervention. Collaboration with internal teams to resolve title or recording challenges impacting modification eligibility is essential.
Strong attention to detail, the ability to manage multiple priorities, and familiarity with MSP, Mortgage Imaging Repository, and vendor platforms are critical. Excellent communication skills for vendor and internal stakeholder engagement, along with knowledge of mortgage modification processes and regulatory compliance standards, are required.
Basic Qualifications: High school diploma or equivalent
Four or more years of experience in administrative support activities
Preferred Skills/Experience: One or more years of experience in income calculation/income analysis preferred
Good verbal, grammatical and written communication skills
Well-developed reading, writing, and mathematical skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proficient PC skills, especially Microsoft Office applications and graphics
Demonstrated administrative skills and acute attention to detail
Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. This ideal candidate will work at the Owensboro site on Mondays, Tuesdays, and Wednesdays. Overtime may be required. Benefits: Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
The Modification Fulfillment Specialist is responsible for managing the end-to-end process of modification document handling, ensuring accuracy, compliance, and timely execution. This role requires close coordination with vendors, document preparation, quality control, and system updates to support loss mitigation strategies. The position involves serving as the primary liaison with vendors such as ServiceLink and Covius for property reports, title updates, and document reconciliation. The specialist will review vendor-provided analyses, resolve discrepancies with utilized systems, and communicate management decisions to ensure vendor systems reflect approved changes.
Document preparation and processing are central to this role. The specialist will generate, review, modification documents to ensure compliance, and ensure proper step codes and workflow statuses are applied for visibility and SLA adherence.
Quality control and compliance responsibilities include performing checks on documents before mailing or recording, addressing vendor rejection reports, and resolving errors promptly. The specialist will monitor Archer controls and adhere to risk mitigation standards embedded in fulfillment processes.
System updates and reporting are also key duties. The specialist will update MSP and other systems of record with approved modification terms, maintain dashboards and daily status reports to track aging accounts and SLA performance, and document all actions in designated SharePoint folders and task tracking systems.
The role requires managing issue resolution and escalations by handling special requests and complaints via shared inboxes, researching, and responding to CAD inquiries, and escalating issues requiring management intervention. Collaboration with internal teams to resolve title or recording challenges impacting modification eligibility is essential.
Strong attention to detail, the ability to manage multiple priorities, and familiarity with MSP, Mortgage Imaging Repository, and vendor platforms are critical. Excellent communication skills for vendor and internal stakeholder engagement, along with knowledge of mortgage modification processes and regulatory compliance standards, are required.
Basic Qualifications: High school diploma or equivalent
Four or more years of experience in administrative support activities
Preferred Skills/Experience: One or more years of experience in income calculation/income analysis preferred
Good verbal, grammatical and written communication skills
Well-developed reading, writing, and mathematical skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proficient PC skills, especially Microsoft Office applications and graphics
Demonstrated administrative skills and acute attention to detail
Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. This ideal candidate will work at the Owensboro site on Mondays, Tuesdays, and Wednesdays. Overtime may be required. Benefits: Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.