Sales Service Representative

divh2Sales and Service Representative/h2pThe Sales and Service Representative (SSR) is responsible for providing an exceptional in-branch client experience by handling every client need from sales to service. The SSR will handle all customer sales and service inquiries, including but not limited to, teller transactions, new account openings, existing customer servicing needs, and problem resolution. Utilizing a needs-based selling approach, the SSR will provide solutions based on the needs of the customer and how they like to conduct their banking. Time spent in various aspects of this role will vary depending upon branch traffic and needs and the role of other associates in the branch. Proportion of time spent on the teller line and platform will vary day to day./ph3Essential Functions:/h3ulliOpens and closes branches./liliSigns Official checks in accordance with the transaction amount./liliProvides exceptional service to the Banks customers regarding daily teller duties, servicing, new account transactions, addressing inquiries, understanding/determining needs, and resolving problems./liliProcesses customer transactions in an efficient, accurate and friendly manner./liliAccurately balances cash drawer daily./liliPerforms day-to-day branch operations including, ATM balancing, clearing cash items, adding or removing holds, under dual control will balance and process the vault and bag coin./liliUtilizes needs-based sales/service techniques to elicit the needs of customers and match those needs to the Banks available products and services./liliConsistently meets or exceeds sales goals./liliProvides assistance to other branch employees and assists in training new employees./liliFollows the Banks policies and regulatory requirements./li/ulh3Job Qualifications:/h3ulliExcellent communication, sales and customer service skills/liliBasic math skills and the ability to multitask./liliStrong computer skills, including Word

Excel./lili1-year experience as a Teller or sales and service based position preferred./liliHigh School diploma. Associate degree or higher preferred./li/ulpThe hourly rate range for this position is $20-25 per hour./ppAbout Northern Bank

Trust Company/ppNorthern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender./p/div