Clearance Jobs
divh2Executive Driver/h2pWe are seeking a highly organized and detail-oriented Executive Driver who is responsible for providing high-quality, safe, punctual, and confidential transportation services to executive-level personnel and VIPs. This role requires professional business attire and demeanor, exceptional customer service, and a strong knowledge of local and regional routes. The Executive Driver will respond to transportation service inquiries, resolve issues promptly, and ensure a seamless and courteous travel experience for senior leaders and other high-profile individuals./ppPrimary Responsibilities:/pulliSafely transport executives and VIP clients to various destinations with professionalism, discretion, and punctuality./liliProvide outstanding customer service while maintaining a courteous and respectful demeanor at all times./liliRespond to transportation requests, inquiries, or problems, taking appropriate corrective actions such as coordinating repairs, scheduling alternate transport, or providing field servicing./liliMaintain cleanliness, mechanical readiness, and appearance of assigned vehicles./liliMonitor schedules and adjust travel routes quickly in response to traffic, weather, or last-minute changes./liliSupport vehicle maintenance needs by coordinating routine servicing and ensuring all repairs are promptly addressed./liliUphold high standards of confidentiality and discretion while transporting high-level personnel./liliKeep accurate records of trips, mileage, fuel, and maintenance as required./liliAssist with loading/unloading of luggage or materials, as requested or needed./liliEnsure adherence to all traffic laws, company policies, and safety standards./li/ulpBasic Qualifications:/pulliMust have an active TS/SCI with Poly to be considered./liliHigh school diploma or equivalent./lili13 years of experience in customer service, technical support, or product support roles./liliAbility to resolve routine service inquiries and issues independently, with a customer-first mindset./liliStrong communication skills to explain service processes and solutions clearly to customers and internal teams./liliProfessional attire is required as this driver represents the program, company, and VIP they are transporting./liliWorking knowledge of service documentation practices, including maintaining logs, repair records, and standard service forms./liliProficient with standard office software (e.g., Microsoft Office) and customer support platforms or ticketing systems./liliAbility to follow service procedures with attention to detail and make minor adjustments when needed./liliWillingness to escalate complex or unresolved issues appropriately./liliBasic understanding of repair, return, or field servicing workflows./liliOrganized and capable of managing multiple service cases simultaneously under moderate supervision./li/ulpPreferred Qualifications:/pulliExperience using Customer Relationship Management (CRM) systems (e.g., Salesforce, Zendesk, ServiceNow)./liliFamiliarity with case management and order processing tools./liliPrior experience contributing to or following Standard Operating Procedures (SOPs) for service or support operations./liliAbility to write or contribute to service documentation, troubleshooting guides, or process improvement initiatives./liliExposure to product support environments involving technical, mechanical, or software-related servicing./liliDemonstrated success working in a call center or help desk setting./liliKnowledge of basic troubleshooting techniques and the ability to assist in diagnosing customer issues./liliUnderstanding of service-level agreements (SLAs), performance metrics, and quality control principles./liliAbility to manage transactions or service requests efficiently while ensuring customer satisfaction./liliExperience supporting change management initiatives related to service operations or customer experience improvements./li/ul/div