Technical Writer
REMOTE
Long term contract
The Technical Writer will be responsible for developing high-quality documentation, including system manuals, release notes, and online help resources for all General District systems. This role requires excellent writing skills, the ability to translate complex technical concepts into clear, user-friendly instructional materials, and collaboration with subject matter experts, analysts, and trainers across the Virginia Courts.
Key Responsibilities
In addition to other assigned tasks, responsibilities include:
Develop, write, and maintain high-quality documentation for all General District applications
Create and update system user manuals, system release documentation, and online help content
Collaborate with business analysts, trainers, and technical staff to ensure documentation accuracy and clarity
Translate complex system functionality and statutory business requirements into clear procedural instructions
Edit, revise, and proofread documents for grammar, clarity, consistency, and formatting compliance
Assist in developing online instructional materials for clerks and judges, including multimedia or interactive content
Use e-learning authoring tools to ensure content quality, consistency, accessibility, and readiness for posting in the Learning Center
Ensure all documentation meets OES quality standards and is accessible to diverse audiences
Minimum Qualifications
Minimum qualifications are essential, non-negotiable requirements for consideration:
Five (5) or more years of experience in technical writing, technical communications, computer science, information technology, or a related field
Bachelor’s degree from an accredited institution of higher learning
Excellent writing, proofreading, and editing skills
Demonstrated experience in technical writing and software documentation
Exceptional attention to detail and ability to deliver high-quality documentation
Ability to understand complex technical concepts and clearly explain them using text and visuals
Strong analytical, decision-making, and communication skills
Excellent interpersonal skills and ability to collaborate with diverse stakeholders
Proficiency with Microsoft Office
Working knowledge of RoboHelp
Knowledge of or willingness to learn tools used to develop online instructional materials
Preferred Qualifications
Preferred qualifications are desirable but not required:
Working knowledge of Articulate 360 and Colossyan
Experience creating online help systems or multimedia instructional content
Familiarity with court procedures and case management systems
Experience working in a court environment
\#DICE