Customer Relations Associate Job at Franklin Electric Co. in Avon

Customer Relations Associate Department: Customer Relations Employment Type: Full Time Location: US - Indiana - Avon Reporting To: Micah Swaim Description Join Our Team as a Customer Relations Associate at Franklin Water Treatment, a Division of Franklin Electric At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we’re seeking a dedicated Customer Relations Associate to represent our commitment to excellence. If you’re a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions! MOVE FORWARD WITH US! What you will be doing: In this role, you’ll serve as the primary point of contact for our customers, addressing their key business requirements and expectations. Your responsibilities will include effectively engaging customers with an attention to key business requirements and expectations, as well as providing relevant order information; information related to new products and product accessories; and providing product specifications, programs, training, and pricing and delivery information. Who we want: We’re looking for a detail‑oriented professional with a strong work ethic and a commitment to delivering high‑quality service. You should be dependable, precise, and capable of multitasking in a fast‑paced environment. If you take pride in helping others and are eager to contribute to our team’s success, WE WANT TO HEAR FROM YOU! What you need: High school diploma or GED (required) 0-3 years of relevant experience or training in customer service or a related field (preferred) Strong communication skills Ability to multitask, stay organized, and work under pressure High attention to detail Strong critical thinking and problem‑solving skills Proficiency in Microsoft Office Company Values & Benefits: Generous paid time off & holidays Health, dental, vision, and life insurance Paid parental leave 401(k) Plan with company match & service contributions Short & long‑term disability Fertility & adoption support Undergraduate & graduate tuition reimbursement Opportunities for training and career growth Health & wellness programs Employee discount program #J-18808-Ljbffr