Tephra
Description:
TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our ServiceNow Practice. This individual will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead;
* is expected to develop, present TCS' services capabilities and tailor-made solutions to address customers' business requirements.
* should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements
* would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives
Responsibilities:
* Drive sales and solution activities, solution designing, and project planning
* Contribute to project strategy and deliverable planning
* Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
* Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
* Evolve business solutions, articulate as appropriate to client audiences
* Provide product demos and support proof of concepts as required
* Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
* Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
* Develop and share reusable assets that can be readily applied to new opportunities
Required Skills:
* 10+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
* Experience in ITxM, CMDB, CSDM and Discovery
* Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI & other industry specific solutions
* Technical knowledge in the following areas:
* ServiceNow Platform, workflows, Integrations
* ServiceNow implementation experience
* Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing.
* ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA).
* Able to mentor, build teams, work in a team, work independently.
Soft skills:
* Good oral and written communication skills
* Ability to proactively propose alternate solutions to the customer as and when needed
* Good organizational and inter-personal skills to communicate with business stakeholders
* Self-driven, motivated and results orientated
* Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Travel: - Willingness to travel as necessary
#LI-AK1
TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our ServiceNow Practice. This individual will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead;
* is expected to develop, present TCS' services capabilities and tailor-made solutions to address customers' business requirements.
* should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements
* would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives
Responsibilities:
* Drive sales and solution activities, solution designing, and project planning
* Contribute to project strategy and deliverable planning
* Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
* Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
* Evolve business solutions, articulate as appropriate to client audiences
* Provide product demos and support proof of concepts as required
* Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
* Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
* Develop and share reusable assets that can be readily applied to new opportunities
Required Skills:
* 10+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
* Experience in ITxM, CMDB, CSDM and Discovery
* Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI & other industry specific solutions
* Technical knowledge in the following areas:
* ServiceNow Platform, workflows, Integrations
* ServiceNow implementation experience
* Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing.
* ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA).
* Able to mentor, build teams, work in a team, work independently.
Soft skills:
* Good oral and written communication skills
* Ability to proactively propose alternate solutions to the customer as and when needed
* Good organizational and inter-personal skills to communicate with business stakeholders
* Self-driven, motivated and results orientated
* Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Travel: - Willingness to travel as necessary
#LI-AK1