Zenex Partners
Description
Help Desk Analyst
Location:- Harrisburg, PA
Duration:- 3 Months
Pay rate:- $23/hr W2.
Responsibilities of Help Desk Analyst
* Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
* Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
* Escalates problems in accordance with defined procedures.
* Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
* Tests software and hardware for troubleshooting and problem resolution.
* Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
* Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Requirements for Help Desk Analyst
* 5+ years of relevant experience.
* Bachelor's degree.
* Strong customer service mindset.
* Microsoft 365/Windows OS - Windows 10, Microsoft Edge support.
* Microsoft SharePoint Online experience
Help Desk Analyst
Location:- Harrisburg, PA
Duration:- 3 Months
Pay rate:- $23/hr W2.
Responsibilities of Help Desk Analyst
* Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
* Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
* Escalates problems in accordance with defined procedures.
* Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
* Tests software and hardware for troubleshooting and problem resolution.
* Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
* Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Requirements for Help Desk Analyst
* 5+ years of relevant experience.
* Bachelor's degree.
* Strong customer service mindset.
* Microsoft 365/Windows OS - Windows 10, Microsoft Edge support.
* Microsoft SharePoint Online experience