STI
* 3+ years Promptly answer help desk phone
* Promptly respond to help desk emails
* Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
* Perform agency computer repairs, as needed
* Install software/updates on agency computers as needed
* Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports
* Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
* Create ServiceNow incidents for all phone and email requests
* Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment
* Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system
* Promptly respond to help desk emails
* Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
* Perform agency computer repairs, as needed
* Install software/updates on agency computers as needed
* Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports
* Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
* Create ServiceNow incidents for all phone and email requests
* Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment
* Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system