Commonwealth Bank
Customer Banking Specialist Relief - Moora (32.5 hr/wk)
Commonwealth Bank, Country Homes, Washington, United States
Customer Banking Specialist Relief - Moora (32.5 hr/wk)
Position: Customer Banking Specialist at Commonwealth Bank, part‑time 32.5 hr/wk, Monday – Friday 9am – 4pm, at Moora Branch Hub with other locations: Moora – Jurien Bay – Dalwallinu.
Multi‑Channel Branches Multi‑Channel branches operate through both face‑to‑face and phone‑based channels. Each branch dedicates full days to each channel, varying schedules.
On Phone Based Days: Assist customers with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
On Branch Open Days: Retail Branch services customers face to face with everyday banking needs, enquiries & transactions.
Responsibilities
Assist customers with general banking transactions, answering questions and queries.
Build a personal connection with customers through meaningful conversations face‑to‑face and through our direct channels.
Work with customers to use our in‑branch technology and digital banking options.
Complete Financial Health Checks to assess customers’ financial needs.
Process applications for personal loans, credit cards and associated products.
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
Be provided with continuous training and development to support your career aspirations.
Qualifications
Passion for delivering outstanding customer service with every interaction.
Ability to have great conversations and confidence to ask challenging questions.
Problem‑solving attitude and curiosity in finding the right solutions.
An open approach to learning new things and goal oriented.
Ability to work collaboratively as a team to deliver a seamless customer experience.
Aboriginal &/or Torres Strait Islander people encouraged to apply.
Apply Today Don't wait, apply today! If you're already part of the Commonwealth Bank Group you'll need to apply through Sidekick.
#J-18808-Ljbffr
Multi‑Channel Branches Multi‑Channel branches operate through both face‑to‑face and phone‑based channels. Each branch dedicates full days to each channel, varying schedules.
On Phone Based Days: Assist customers with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
On Branch Open Days: Retail Branch services customers face to face with everyday banking needs, enquiries & transactions.
Responsibilities
Assist customers with general banking transactions, answering questions and queries.
Build a personal connection with customers through meaningful conversations face‑to‑face and through our direct channels.
Work with customers to use our in‑branch technology and digital banking options.
Complete Financial Health Checks to assess customers’ financial needs.
Process applications for personal loans, credit cards and associated products.
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
Be provided with continuous training and development to support your career aspirations.
Qualifications
Passion for delivering outstanding customer service with every interaction.
Ability to have great conversations and confidence to ask challenging questions.
Problem‑solving attitude and curiosity in finding the right solutions.
An open approach to learning new things and goal oriented.
Ability to work collaboratively as a team to deliver a seamless customer experience.
Aboriginal &/or Torres Strait Islander people encouraged to apply.
Apply Today Don't wait, apply today! If you're already part of the Commonwealth Bank Group you'll need to apply through Sidekick.
#J-18808-Ljbffr