Chamberlain University
Advising and Retention Specialist
Chamberlain University, Saint Louis, Missouri, United States, 63146
About Chamberlain University
Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited university is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post‑licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six specialty tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more at
www.chamberlain.edu .
Chamberlain Care® is the guiding principle that shapes every aspect of our culture—care for self, care for colleagues, care for patients/clients, and care for all. By living Chamberlain Care®, we build a foundation where colleagues and students thrive and graduate extraordinary healthcare professionals who transform the health of people worldwide.
We operate on a hybrid schedule with four in‑office days per week (Monday–Thursday), fostering a dynamic and collaborative work environment that enhances creativity, innovation, communication, and relationship‑building.
Opportunity at a Glance The Advising and Retention Specialist role is responsible for promoting student success and providing comprehensive student support through accurate and responsive advisement in the areas of academic advising, registration, financial aid, and healthcare compliance/practicum. The role reports to the Supervisor or Manager of Advising and Retention Services and functions as a key point of contact that fosters a culture of Chamberlain CARE and TEACH values.
Responsibilities
Assist students with course registration and ensure they understand degree and practicum application requirements.
Advocate for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals by monitoring progress, identifying at‑risk scenarios, and providing timely resource referrals.
Partner with the Student Support Liaison to provide coordinated support for students, ensuring seamless communication and a consistent student experience.
Advise students on university policies, procedures, self‑service tools, and program requirements related to academic, financial aid, and healthcare compliance matters.
Provide financial advising throughout the student lifecycle by monitoring student accounts, offering guidance on financial eligibility, and adjusting financial plans as needed.
Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned program/campus locations and/or assisting multiple locations based on enrollment needs. Document all interactions in the institutional systems.
Maintain a thorough understanding of all Title IV and academic policies, including federal and state regulations, and ensure compliance.
Engage students through virtual advising appointments, inbound/outbound calls, email, SMS, and proactive outreach to deliver first‑contact resolution.
Identify opportunities and implement process and technology solutions to enhance the student retention journey.
Collaborate with other departments and functional areas to deliver an optimal student experience.
Respond to student inquiries regarding healthcare compliance requirements, providing accurate guidance to ensure students meet necessary standards.
Support the new student intake process by partnering with enrollment to answer incoming questions, review program costs, and present financial plans with clear timelines.
Perform other duties as assigned.
Comply with all institutional policies and standards.
Qualifications
Bachelor’s degree required.
2+ years of experience in customer service, academic advising, financial aid advising, higher education, or a related field preferred.
Outstanding customer service skills.
Ability to work a variety of office hours, including evenings and weekends.
High level of interpersonal, problem‑solving, and communication skills with superior written and verbal abilities.
Ability to work independently and make sound decisions with minimal supervision.
Self‑starter with the ability to prioritize effectively.
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
Eligible to obtain and maintain system access to the NSLDS system (must not be in default of Title IV federal aid).
Demonstrates the ability to work independently and collaboratively within a team, while interacting with individuals at all levels.
St. Louis, Missouri campus.
Additional Information In support of pay‑transparency laws, the expected salary range for this position is between $18.70 and $24.52 per hour. Actual pay will be adjusted based on job‑related factors such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility. The position qualifies for the following benefits.
Health, dental, vision, life and disability insurance.
401(k) retirement program with 6% employer match.
15 days of paid vacation each calendar year.
12 paid holidays plus 2 floating holidays.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation.
Seniority Level Entry level
Employment Type Full‑time
Job Function Education
Industries Education Administration Programs
11830 Westline Industrial Drive Suite 106 St. Louis, MO 63146
#J-18808-Ljbffr
www.chamberlain.edu .
Chamberlain Care® is the guiding principle that shapes every aspect of our culture—care for self, care for colleagues, care for patients/clients, and care for all. By living Chamberlain Care®, we build a foundation where colleagues and students thrive and graduate extraordinary healthcare professionals who transform the health of people worldwide.
We operate on a hybrid schedule with four in‑office days per week (Monday–Thursday), fostering a dynamic and collaborative work environment that enhances creativity, innovation, communication, and relationship‑building.
Opportunity at a Glance The Advising and Retention Specialist role is responsible for promoting student success and providing comprehensive student support through accurate and responsive advisement in the areas of academic advising, registration, financial aid, and healthcare compliance/practicum. The role reports to the Supervisor or Manager of Advising and Retention Services and functions as a key point of contact that fosters a culture of Chamberlain CARE and TEACH values.
Responsibilities
Assist students with course registration and ensure they understand degree and practicum application requirements.
Advocate for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals by monitoring progress, identifying at‑risk scenarios, and providing timely resource referrals.
Partner with the Student Support Liaison to provide coordinated support for students, ensuring seamless communication and a consistent student experience.
Advise students on university policies, procedures, self‑service tools, and program requirements related to academic, financial aid, and healthcare compliance matters.
Provide financial advising throughout the student lifecycle by monitoring student accounts, offering guidance on financial eligibility, and adjusting financial plans as needed.
Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned program/campus locations and/or assisting multiple locations based on enrollment needs. Document all interactions in the institutional systems.
Maintain a thorough understanding of all Title IV and academic policies, including federal and state regulations, and ensure compliance.
Engage students through virtual advising appointments, inbound/outbound calls, email, SMS, and proactive outreach to deliver first‑contact resolution.
Identify opportunities and implement process and technology solutions to enhance the student retention journey.
Collaborate with other departments and functional areas to deliver an optimal student experience.
Respond to student inquiries regarding healthcare compliance requirements, providing accurate guidance to ensure students meet necessary standards.
Support the new student intake process by partnering with enrollment to answer incoming questions, review program costs, and present financial plans with clear timelines.
Perform other duties as assigned.
Comply with all institutional policies and standards.
Qualifications
Bachelor’s degree required.
2+ years of experience in customer service, academic advising, financial aid advising, higher education, or a related field preferred.
Outstanding customer service skills.
Ability to work a variety of office hours, including evenings and weekends.
High level of interpersonal, problem‑solving, and communication skills with superior written and verbal abilities.
Ability to work independently and make sound decisions with minimal supervision.
Self‑starter with the ability to prioritize effectively.
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
Eligible to obtain and maintain system access to the NSLDS system (must not be in default of Title IV federal aid).
Demonstrates the ability to work independently and collaboratively within a team, while interacting with individuals at all levels.
St. Louis, Missouri campus.
Additional Information In support of pay‑transparency laws, the expected salary range for this position is between $18.70 and $24.52 per hour. Actual pay will be adjusted based on job‑related factors such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility. The position qualifies for the following benefits.
Health, dental, vision, life and disability insurance.
401(k) retirement program with 6% employer match.
15 days of paid vacation each calendar year.
12 paid holidays plus 2 floating holidays.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation.
Seniority Level Entry level
Employment Type Full‑time
Job Function Education
Industries Education Administration Programs
11830 Westline Industrial Drive Suite 106 St. Louis, MO 63146
#J-18808-Ljbffr