Tyndale Company, Inc.
Tyndale Company, Inc. provided pay range
This range is provided by Tyndale Company, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $26.50/hr - $29.00/hr
The Tyndale Company, a 9x Top Workplace winner in PA/5x Top Workplace winner in TX and proud family-owned business, is seeking a detail-oriented and customer-focused Account Specialist to join our dynamic team. In this role, you’ll support our National Sales and Account Management teams by setting up and implementing custom client programs, ensuring customer information is accurate and up to date in our systems, and delivering top-tier technical customer service. You’ll play a key role in building strong relationships with our clients while helping them navigate and succeed within their Tyndale programs.
HYBRID/REMOTE:
Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).
Responsibilities
Execute and track the full renewal cycle, achieving 100% on-time completion and ensuring compliance and accuracy.
Verify data integrity across systems, analyze complex datasets, and elevate program‑related issues as needed.
Implement Purposeful Inventory and optimized product solutions aligned with renewals; provide product information to internal and external customers.
Support account health with the sales team through report tracking, regular check‑ins, and proactive issue resolution.
Manage workflow by triaging requests, delegating tasks, and resolving escalations to meet mandated turnaround times.
Lead or participate in customer‑facing activities, including web demos, meetings, and business reviews.
Support new account implementations and consignment‑inventory resolutions in collaboration with Sales, providing milestone communications.
Maintain strong client relationships through consistent communication and proactive engagement to drive retention and growth.
Coordinate system builds, timelines, and setup activities, ensuring payment methods and service specifications are secured prior to launch.
Maintain rosters, purchase orders, and program data; develop visibility tools to support Sales.
Deliver reporting and analysis to monitor account performance, identify trends, and recommend actionable insights.
Partner with Sales, Marketing, Operations, IT, Finance, and Product Success to align on client needs, resolve challenges, and optimize profitability.
Detail ‑ Orientation & Accuracy – Maintains accurate data across multiple systems
Customer Focus & Relationship ‑ Building – Anticipates needs and sustains high satisfaction
Analytical Problem ‑ Solving – Diagnoses issues quickly and mobilizes resources
Multitasking & Prioritization – Manages competing priorities without compromising quality or timelines
Project management skills & cross‑functional coordination – Aligns stakeholders to meet deadlines and deliver seamless results
Ownership & Continuous Improvement – Takes responsibility for outcomes and drives enhancements
Qualifications
High‑school diploma or equivalent required; BA/BS degree preferred
Minimum 2 years Field Sales, Account Management, or Customer Service experience
Proficiency with MS Office Suite with an Excel focus: Excel/reporting skills; aptitude for translating data into actionable insights
High attention to detail, problem solving, and sense of urgency
Excellent organizational, written, and verbal communication skills
Ability to multi‑task, manage competing priorities, and work both independently and in a team environment
Work Environment/Physical Demands
Constantly remain in a stationary position, often standing or sitting for prolonged periods
Occasionally adjust, lift, or move objects up to 10 pounds in all directions
Constantly operate a computer and other office equipment, using repetitive motions
Communicate with others to exchange accurate information
Must be able to complete tasks in a noisy environment
Benefits
Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
Work‑Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
Culture & Perks: Family‑owned values, award‑winning culture, team‑engagement events, casual dress code, company‑sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
All qualified candidates are encouraged to apply. E.O.E.
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Base pay range $26.50/hr - $29.00/hr
The Tyndale Company, a 9x Top Workplace winner in PA/5x Top Workplace winner in TX and proud family-owned business, is seeking a detail-oriented and customer-focused Account Specialist to join our dynamic team. In this role, you’ll support our National Sales and Account Management teams by setting up and implementing custom client programs, ensuring customer information is accurate and up to date in our systems, and delivering top-tier technical customer service. You’ll play a key role in building strong relationships with our clients while helping them navigate and succeed within their Tyndale programs.
HYBRID/REMOTE:
Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).
Responsibilities
Execute and track the full renewal cycle, achieving 100% on-time completion and ensuring compliance and accuracy.
Verify data integrity across systems, analyze complex datasets, and elevate program‑related issues as needed.
Implement Purposeful Inventory and optimized product solutions aligned with renewals; provide product information to internal and external customers.
Support account health with the sales team through report tracking, regular check‑ins, and proactive issue resolution.
Manage workflow by triaging requests, delegating tasks, and resolving escalations to meet mandated turnaround times.
Lead or participate in customer‑facing activities, including web demos, meetings, and business reviews.
Support new account implementations and consignment‑inventory resolutions in collaboration with Sales, providing milestone communications.
Maintain strong client relationships through consistent communication and proactive engagement to drive retention and growth.
Coordinate system builds, timelines, and setup activities, ensuring payment methods and service specifications are secured prior to launch.
Maintain rosters, purchase orders, and program data; develop visibility tools to support Sales.
Deliver reporting and analysis to monitor account performance, identify trends, and recommend actionable insights.
Partner with Sales, Marketing, Operations, IT, Finance, and Product Success to align on client needs, resolve challenges, and optimize profitability.
Detail ‑ Orientation & Accuracy – Maintains accurate data across multiple systems
Customer Focus & Relationship ‑ Building – Anticipates needs and sustains high satisfaction
Analytical Problem ‑ Solving – Diagnoses issues quickly and mobilizes resources
Multitasking & Prioritization – Manages competing priorities without compromising quality or timelines
Project management skills & cross‑functional coordination – Aligns stakeholders to meet deadlines and deliver seamless results
Ownership & Continuous Improvement – Takes responsibility for outcomes and drives enhancements
Qualifications
High‑school diploma or equivalent required; BA/BS degree preferred
Minimum 2 years Field Sales, Account Management, or Customer Service experience
Proficiency with MS Office Suite with an Excel focus: Excel/reporting skills; aptitude for translating data into actionable insights
High attention to detail, problem solving, and sense of urgency
Excellent organizational, written, and verbal communication skills
Ability to multi‑task, manage competing priorities, and work both independently and in a team environment
Work Environment/Physical Demands
Constantly remain in a stationary position, often standing or sitting for prolonged periods
Occasionally adjust, lift, or move objects up to 10 pounds in all directions
Constantly operate a computer and other office equipment, using repetitive motions
Communicate with others to exchange accurate information
Must be able to complete tasks in a noisy environment
Benefits
Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
Work‑Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
Culture & Perks: Family‑owned values, award‑winning culture, team‑engagement events, casual dress code, company‑sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
All qualified candidates are encouraged to apply. E.O.E.
#J-18808-Ljbffr