Avanade Spain SL
Role Overview
Avanade harnesses the power of Dynamics 365 CE & Power Platform to shape the future of businesses. By combining deep Microsoft knowledge with a creative approach to innovation, Avanade creates opportunities for Microsoft, clients, and you. Avanade offers countless paths to success. One of those paths leads to your unique version of success. Dynamics 365 Customer Engagement Functional Consultant
This role designs, develops, and implements Dynamics 365 Customer Engagement (CE) solutions. You work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. Key Responsibilities
Solution Design & Configuration – Design and configure CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements and optimize workflows, data management, and reporting. Client Engagement – Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions. Technical Leadership – Provide guidance and mentoring to junior consultants and developers on best practices. Customization & Integration – Customize CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate CE with other business applications, including ERP, marketing, and service platforms. Client Advisory & Best Practices – Serve as the primary functional advisor, providing expertise on CE best practices and industry standards. Governance & Security – Implement data governance, security roles, and compliance policies across environments. Training & Enablement – Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff. Continuous Improvement – Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically. Documentation & Reporting – Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to internal teams and clients. Collaboration with Cross-functional Teams – Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings. Experience Required
Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service). Hands‑on experience with customizing CE, including entities, forms, views, workflows, and dashboards. Excellent communication and presentation skills to explain technical concepts to non‑technical stakeholders. Ability to work directly with business stakeholders to provide functional solutions and best practices. Strong understanding of CRM principles and customer engagement processes. Excellent stakeholder management and communication skills. Qualifications
Required Skills
Experience in writing functional specifications and process documentation. Familiarity with Power Platform components (Power Apps, Power Automate) in the context of extending CE. Appreciation of solution management, ALM, and DevOps practices. Preferred Certifications
Microsoft Certifications (e.g. MB‑210, MB‑230, PL‑200). Some of the best things about working at Avanade
Opportunity to work for Microsoft’s Global Alliance Partner of the Year. Exceptional development and training (minimum 80 hours per year for training and paid certifications). Real‑time access to technical and skilled resources globally. Dedicated career advisor to encourage your growth. Engaged and helpful coworkers genuinely interested in you. Compensation
Compensation varies by location, role, skill set, and level of experience. District of Columbia – $119,750 – $148,200 Maryland – $119,750 – $148,200 Massachusetts – $119,750 – $148,200 New York / New Jersey – $126,350 – $156,750 Washington – $119,700 – $148,200 Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade’s Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process. About Avanade
Avanade is a leading technology company committed to improving the way humans work, interact, and live. We build business‑critical, leading‑edge technology solutions and foster a diverse and inclusive culture that encourages innovation and collaboration. AI Architect
The AI Architect designs and develops scalable AI solutions aligned to business strategy and benefits case, and serves as an AI technical advisor and SME. The architect understands how business processes, operating systems, and application architectures work together to deliver a specific AI solution. Day to day responsibilities
Facilitate team, client meetings and pre‑sales presentations. Partner closely with AI, IoT, and Intelligent Automation teams to translate customer requirements into AI & IoT value proposition and solution scope. Analyze client processes, identify AI opportunities, and recommend approaches. Estimate, design, and deliver AI solutions. Build AI assets and enable stakeholders while growing capability. Assist in delivery as AI SME, Solution Architect, or Technical Architect. Provide continuous advice, best practices, and quality assurance to AI project teams. Business Development Executive – Microsoft Account
Avanade seeks an experienced seller who thrives on originating, shaping, and closing complex services deals. This role owns a defined territory, drives measurable revenue, and collaborates with Avanade, Accenture, and Microsoft. Key responsibilities
Own the sales cycle end to end: pipeline creation to signed SOW, including discovery, qualification, pursuit strategy, pricing, negotiation, and close. Sell-to Microsoft: Position Avanade & Accenture services to align with Microsoft’s AI and agentic transformation agenda. Create value propositions translating technical capabilities into quantified business outcomes. Deal governance & forecasting: run pursuits through approval gates and maintain forecast hygiene in CRM. Executive relationship management: build trusted relationships with Director/VP/CVP stakeholders. Account growth: expand wallet share through renewals, upsells, and cross‑sell across Data & AI, Security, Modern Apps, and Intelligent Operations. >Delivery Lead
The Delivery Lead manages medium to large‑scale consulting and software application development projects within a global enterprise environment. The role blends consulting expertise, client‑facing skills, and technical delivery leadership. Key responsibilities
Lead program delivery: drive delivery of contracted solutions, including consulting and development. Risk & change management: identify and manage program risks and changes. Project governance: develop and maintain project work plans, estimates, and requirements traceability. Stakeholder engagement: understand client goals, address misalignments, and maintain proactive communication. Team leadership: lead software development teams and consulting resources, mentor and develop members. Sales support: participate in key sales pursuits, contributing to solution planning and deal shaping. Governance strategy: define and implement control structures to ensure desired outcomes. Business Development Executive – Retail & Consumer Goods
Avanade seeks a Business Development Executive who hunts, makes, and self‑starts new business in a complex consulting environment focused on digital transformation and consulting services. Key responsibilities
Identify high potential transformation deals and lead sales cycles. Drive new and incremental revenue through prospecting, acquisition, and development of fast‑growing business with direct clients. Work closely with partners to drive new business. Build a pipeline for growth and closing business, including statements of work and contracts. Interact with Avanade’s clients, gain referrals, and form strong trust relationships. Maintain extensive knowledge of current market conditions, offerings, and service penetration.
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Avanade harnesses the power of Dynamics 365 CE & Power Platform to shape the future of businesses. By combining deep Microsoft knowledge with a creative approach to innovation, Avanade creates opportunities for Microsoft, clients, and you. Avanade offers countless paths to success. One of those paths leads to your unique version of success. Dynamics 365 Customer Engagement Functional Consultant
This role designs, develops, and implements Dynamics 365 Customer Engagement (CE) solutions. You work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. Key Responsibilities
Solution Design & Configuration – Design and configure CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements and optimize workflows, data management, and reporting. Client Engagement – Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions. Technical Leadership – Provide guidance and mentoring to junior consultants and developers on best practices. Customization & Integration – Customize CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate CE with other business applications, including ERP, marketing, and service platforms. Client Advisory & Best Practices – Serve as the primary functional advisor, providing expertise on CE best practices and industry standards. Governance & Security – Implement data governance, security roles, and compliance policies across environments. Training & Enablement – Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff. Continuous Improvement – Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically. Documentation & Reporting – Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to internal teams and clients. Collaboration with Cross-functional Teams – Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings. Experience Required
Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service). Hands‑on experience with customizing CE, including entities, forms, views, workflows, and dashboards. Excellent communication and presentation skills to explain technical concepts to non‑technical stakeholders. Ability to work directly with business stakeholders to provide functional solutions and best practices. Strong understanding of CRM principles and customer engagement processes. Excellent stakeholder management and communication skills. Qualifications
Required Skills
Experience in writing functional specifications and process documentation. Familiarity with Power Platform components (Power Apps, Power Automate) in the context of extending CE. Appreciation of solution management, ALM, and DevOps practices. Preferred Certifications
Microsoft Certifications (e.g. MB‑210, MB‑230, PL‑200). Some of the best things about working at Avanade
Opportunity to work for Microsoft’s Global Alliance Partner of the Year. Exceptional development and training (minimum 80 hours per year for training and paid certifications). Real‑time access to technical and skilled resources globally. Dedicated career advisor to encourage your growth. Engaged and helpful coworkers genuinely interested in you. Compensation
Compensation varies by location, role, skill set, and level of experience. District of Columbia – $119,750 – $148,200 Maryland – $119,750 – $148,200 Massachusetts – $119,750 – $148,200 New York / New Jersey – $126,350 – $156,750 Washington – $119,700 – $148,200 Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade’s Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process. About Avanade
Avanade is a leading technology company committed to improving the way humans work, interact, and live. We build business‑critical, leading‑edge technology solutions and foster a diverse and inclusive culture that encourages innovation and collaboration. AI Architect
The AI Architect designs and develops scalable AI solutions aligned to business strategy and benefits case, and serves as an AI technical advisor and SME. The architect understands how business processes, operating systems, and application architectures work together to deliver a specific AI solution. Day to day responsibilities
Facilitate team, client meetings and pre‑sales presentations. Partner closely with AI, IoT, and Intelligent Automation teams to translate customer requirements into AI & IoT value proposition and solution scope. Analyze client processes, identify AI opportunities, and recommend approaches. Estimate, design, and deliver AI solutions. Build AI assets and enable stakeholders while growing capability. Assist in delivery as AI SME, Solution Architect, or Technical Architect. Provide continuous advice, best practices, and quality assurance to AI project teams. Business Development Executive – Microsoft Account
Avanade seeks an experienced seller who thrives on originating, shaping, and closing complex services deals. This role owns a defined territory, drives measurable revenue, and collaborates with Avanade, Accenture, and Microsoft. Key responsibilities
Own the sales cycle end to end: pipeline creation to signed SOW, including discovery, qualification, pursuit strategy, pricing, negotiation, and close. Sell-to Microsoft: Position Avanade & Accenture services to align with Microsoft’s AI and agentic transformation agenda. Create value propositions translating technical capabilities into quantified business outcomes. Deal governance & forecasting: run pursuits through approval gates and maintain forecast hygiene in CRM. Executive relationship management: build trusted relationships with Director/VP/CVP stakeholders. Account growth: expand wallet share through renewals, upsells, and cross‑sell across Data & AI, Security, Modern Apps, and Intelligent Operations. >Delivery Lead
The Delivery Lead manages medium to large‑scale consulting and software application development projects within a global enterprise environment. The role blends consulting expertise, client‑facing skills, and technical delivery leadership. Key responsibilities
Lead program delivery: drive delivery of contracted solutions, including consulting and development. Risk & change management: identify and manage program risks and changes. Project governance: develop and maintain project work plans, estimates, and requirements traceability. Stakeholder engagement: understand client goals, address misalignments, and maintain proactive communication. Team leadership: lead software development teams and consulting resources, mentor and develop members. Sales support: participate in key sales pursuits, contributing to solution planning and deal shaping. Governance strategy: define and implement control structures to ensure desired outcomes. Business Development Executive – Retail & Consumer Goods
Avanade seeks a Business Development Executive who hunts, makes, and self‑starts new business in a complex consulting environment focused on digital transformation and consulting services. Key responsibilities
Identify high potential transformation deals and lead sales cycles. Drive new and incremental revenue through prospecting, acquisition, and development of fast‑growing business with direct clients. Work closely with partners to drive new business. Build a pipeline for growth and closing business, including statements of work and contracts. Interact with Avanade’s clients, gain referrals, and form strong trust relationships. Maintain extensive knowledge of current market conditions, offerings, and service penetration.
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