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Choose901

Client Advocate

Choose901, Memphis, Tennessee, us, 37544

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Advocates for Immigrant Rights (AIR) is a nonprofit legal services organization dedicated to fighting for the dignity, safety, and inclusion of immigrants, especially those most marginalized, through legal representation and advocacy. AIR’s primary role is to provide direct representation in immigration court and other legal services. In addition, we recognize that legal representation is often only the first step toward safety and stability for our clients. Many clients come to us with additional needs beyond their legal cases, such as accessing healthcare, job training, food assistance, education, and more. As a Client Advocate, you will provide support to AIR clients by working directly with clients to access these non-legal resources and support.

Duties Include:

Case Management:

Conduct social service intakes/assessments

Develop action plans with clients

Conduct regular meetings with clients to address issues and evaluate action plans

Ensure access to resources by walking with client through their journey, often supporting them as they work with other agencies by: Identify referral agencies; Make calls with clients; Help schedule appointments; Attend appointments or go to agencies for services with clients; Follow up with clients about the outcome of their actions

Draft strongly worded advocacy letters

Help fill out forms/applications

Research services/resources available

Facilitate/Host trainings/community groups/informational sessions

Notarize documents

Work to connect clients to available resources, for example childcare, clothing essentials/needs, domestic abuse, ESL courses, financial literacy & financial education, food insecurity & food assistance, education, job skills, medical care, rent, utility & housing assistance, transportation, and more.

Understand the barriers that immigrants face and meet clients’ needs in a timely and culturally appropriate manner

Update and maintain resource guides for services and resources across AIR’s service area with the specific representative(s) contact for each organization and notes about how the resource serves our clients

Collect client data and accurately log case notes/case plans/outcome

Take initiative to identify opportunities to expand AIR’s partnerships in the community

Participate in Staff Meetings

Other tasks and administrative duties as required.

Minimum Qualifications:

A bachelor’s degree in human services, social work, or a related field of study

Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively

Compassion toward and understanding of unique needs of immigrant communities

Fluency in both English and Spanish

Valid driver’s license and access to a personal, insured vehicle

Basic proficiency with technology, including Microsoft Office Suite (specifically Word and Excel), Google Suite and Adobe Acrobat

Working Environment A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. Typically, this position is based at the office 4 days/week and remotely 1 day/week, with potential field work every day. May require occasional schedule flexibility for client meetings outside of regular business hours.

We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members. Advocates for Immigrant Rights is an Equal Opportunity Employer. This is not a job offer, merely a description of the position available and employment with Advocates for Immigrant Rights is at will. Applications will be accepted until position filled.

To apply, please send a cover letter and resume with three references (name, position, phone number and email address) to admin@airlegal.org.

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