Caesars Entertainment
Sportsbook Ticket Writer (Eldorado Scioto Downs - Columbus, Ohio)
Caesars Entertainment, Columbus, Ohio, United States, 43224
Columbus, OH, United States (On-site)
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Job Description
ESSENTIAL JOB FUNCTIONS: Provide a high level of customer service to anyone who comes into our sportsbooks Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner Try to deescalate customer disputes/complaints and escalat(e) to direct supervisor when needed Communicate and promote our menu of sports betting options to customers Act in a professional manner, representing William Hill with the highest of standards Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards Other duties as assigned EDUCATION AND EXPERIENCE: The ability to sit/stand for extended periods at a time Must have basic computer knowledge (Email, MS Excel, internet, etc.) H.S. Diploma, GED, or equivalent preferred Must be 21 years of age or older Successfully pass a drug screen, background check, and obtain a gaming license Must have 1+ years of cash handling experience High level of customer service Ability to work a flexible schedule, including nights, weekends, and holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board JOB DESCRIPTION 2 COMPETENCIES: Passionate about internal/external customer service Understands the importance of establishing and maintaining positive relationship About Us
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars. DISCLAIMER The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA: Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY: Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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ESSENTIAL JOB FUNCTIONS: Provide a high level of customer service to anyone who comes into our sportsbooks Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner Try to deescalate customer disputes/complaints and escalat(e) to direct supervisor when needed Communicate and promote our menu of sports betting options to customers Act in a professional manner, representing William Hill with the highest of standards Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards Other duties as assigned EDUCATION AND EXPERIENCE: The ability to sit/stand for extended periods at a time Must have basic computer knowledge (Email, MS Excel, internet, etc.) H.S. Diploma, GED, or equivalent preferred Must be 21 years of age or older Successfully pass a drug screen, background check, and obtain a gaming license Must have 1+ years of cash handling experience High level of customer service Ability to work a flexible schedule, including nights, weekends, and holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board JOB DESCRIPTION 2 COMPETENCIES: Passionate about internal/external customer service Understands the importance of establishing and maintaining positive relationship About Us
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars. DISCLAIMER The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA: Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY: Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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