Pennrose
The Property Manager ("PM") will have broad and in‑depth general management responsibilities for their assigned apartment development(s). The PM will supervise a site team of administrative, supportive services and maintenance personnel, tailoring oversight to the property’s resources. In some cases, the PM may handle administrative duties independently or perform supportive service tasks.
The PM must ensure the property meets its financial goals defined in the annual budget, relentlessly pursue full occupancy/collection of rent, and optimize rental income in line with program requirements and market conditions. They will also maintain compliance with all covenants and supportive‑service requirements, manage maintenance tasks professionally, and uphold a safe work environment. The PM is responsible for the integrity of all financial and operational data/systems and for delivering excellent customer service to residents, fostering long‑term retention.
As site leader, the PM will demonstrate professional leadership, support staff development and training, and engage in their own professional growth through the Pennrose Academy. The PM reports to a Regional Property Manager.
Responsibilities
Effectively manage rent increases, rent collections and the eviction process
Consistently market the property to high standards, optimize curb appeal and successfully convert applicant traffic/waitlists to residency while meeting Fair Housing requirements
Understand all aspects of the affordable housing/market‑rate program and optimize financial and operational performance within this construct
Proactively manage housing partner subsidy programs and relationships
Manage accounts receivable, accounts payable and cash to meet all obligations timely
Monitor utility consumption and related expense – optimize the use of the NWP system and responses
Inspect the property daily, attend to maintenance needs and conditions while mindful of safety
Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues
Ensure team members are onboarded, trained, motivated and equipped to be successful stewards of the property
Execute work orders, preventive maintenance, apartment turns and leasing within company policy timeframes
Process re‑certifications, build and manage credible waiting lists for each unit type – anticipate issues impacting occupancy and financial performance, meet deadlines and work proactively
Own all aspects related to your apartment development
Teach staff about customer service, professionalism, safe work practices, effective inspections, vendor management and optimal use of technology (Mobile Maintenance/Yardi, Fair Housing, Risk Management initiatives)
Ensure the property is prepared to excel at all inspections, including agency and REAC, without surges in staff or spending; always be inspection‑ready
Complete insurance administration tasks necessary to conclude claims successfully
Serve as a role model, mentor, coach and trusted resource to field staff and residents
Ensure the supportive services program meets all obligations
Support Pennrose Academy efforts to heighten staff technical expertise
Performance Metrics
Property meets all aspects of the annual operating budget
Employee retention increases and staff competency improves
Property inspection results are consistently excellent
Unit turnover and occupancy times improve steadily, enhancing tenant residency
Insurance claim work is administered timely and professionally
Work order and preventative maintenance completions meet PMC standards consistently
Property does not experience insurance claims due to staff neglect
Resident satisfaction surveys yield consistently positive results
Required Education and Experience
High School Diploma; College degree is a plus
Four years of increasing property management responsibilities
Knowledge of both affordable and market‑rate housing
Industry training credentials that authenticate understanding of rental housing programs
Valid driver’s license, insured vehicle and ability to travel between properties
Working Conditions
Ability to work periodic flexible hours and travel by plane and automobile
Ability to work at property locations within or near transitional neighborhoods
Physical capability to climb stairs, use elevators, bend, squat, and reach overhead
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Management
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The PM must ensure the property meets its financial goals defined in the annual budget, relentlessly pursue full occupancy/collection of rent, and optimize rental income in line with program requirements and market conditions. They will also maintain compliance with all covenants and supportive‑service requirements, manage maintenance tasks professionally, and uphold a safe work environment. The PM is responsible for the integrity of all financial and operational data/systems and for delivering excellent customer service to residents, fostering long‑term retention.
As site leader, the PM will demonstrate professional leadership, support staff development and training, and engage in their own professional growth through the Pennrose Academy. The PM reports to a Regional Property Manager.
Responsibilities
Effectively manage rent increases, rent collections and the eviction process
Consistently market the property to high standards, optimize curb appeal and successfully convert applicant traffic/waitlists to residency while meeting Fair Housing requirements
Understand all aspects of the affordable housing/market‑rate program and optimize financial and operational performance within this construct
Proactively manage housing partner subsidy programs and relationships
Manage accounts receivable, accounts payable and cash to meet all obligations timely
Monitor utility consumption and related expense – optimize the use of the NWP system and responses
Inspect the property daily, attend to maintenance needs and conditions while mindful of safety
Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues
Ensure team members are onboarded, trained, motivated and equipped to be successful stewards of the property
Execute work orders, preventive maintenance, apartment turns and leasing within company policy timeframes
Process re‑certifications, build and manage credible waiting lists for each unit type – anticipate issues impacting occupancy and financial performance, meet deadlines and work proactively
Own all aspects related to your apartment development
Teach staff about customer service, professionalism, safe work practices, effective inspections, vendor management and optimal use of technology (Mobile Maintenance/Yardi, Fair Housing, Risk Management initiatives)
Ensure the property is prepared to excel at all inspections, including agency and REAC, without surges in staff or spending; always be inspection‑ready
Complete insurance administration tasks necessary to conclude claims successfully
Serve as a role model, mentor, coach and trusted resource to field staff and residents
Ensure the supportive services program meets all obligations
Support Pennrose Academy efforts to heighten staff technical expertise
Performance Metrics
Property meets all aspects of the annual operating budget
Employee retention increases and staff competency improves
Property inspection results are consistently excellent
Unit turnover and occupancy times improve steadily, enhancing tenant residency
Insurance claim work is administered timely and professionally
Work order and preventative maintenance completions meet PMC standards consistently
Property does not experience insurance claims due to staff neglect
Resident satisfaction surveys yield consistently positive results
Required Education and Experience
High School Diploma; College degree is a plus
Four years of increasing property management responsibilities
Knowledge of both affordable and market‑rate housing
Industry training credentials that authenticate understanding of rental housing programs
Valid driver’s license, insured vehicle and ability to travel between properties
Working Conditions
Ability to work periodic flexible hours and travel by plane and automobile
Ability to work at property locations within or near transitional neighborhoods
Physical capability to climb stairs, use elevators, bend, squat, and reach overhead
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Management
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