Hennepin Healthcare
Pre-Registration Representative Senior, Financial Securing
Hennepin Healthcare, Minneapolis, Minnesota, United States, 55400
Job DescriptionPre-Registration Representative Senior, Financial Securing
(251914)**Purpose of this position:** The pre-registration specialist confirms all patient demographic information is current and complete, verifies insurance information, and confirms insurance benefit eligibility. The pre-registration process contributes to reduced patient wait times, improved patient satisfaction, and reduced denials stemming from front-end activitiesCurrent List of non-MN States where Hennepin Healthcare is an Eligible Employer: *Alabama, Arizona, Arkansas, Delaware, Florida, Georgia,* *Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin.***RESPONSIBILITIES*** Performs pre-registration by contacting the patient via phone and completing an accurate interview to obtain/verify demographics, insurance, medical, and financial information* Utilizes Benefit Collection tool to provide patient with estimate of out of pocket expenses for services prior to date of service and attempts to collect any out of pocket expenses* Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, and available payment options* Identifies patients who may need Advance Beneficiary Notices for Non-covered services (ABN)* Refers patients to the Price Estimate Team, as necessary* Connects uninsured/underinsured patients with Financial Counseling or Medicaid eligibility vendor as appropriate* Determines whether a service requires a prior authorization. If so, documents appropriately and sends to prior authorization team* Creates HARs and sets up appropriate Guarantor* Contacts the patient to complete Medicare Secondary Payer Questionnaire for Medicare beneficiaries* Thoroughly documents all conversations with patients and insurance representatives* Ensures patients have logistical information necessary to receive their service (appointment, place and time, directions to facility)* Maintains productivity and quality standards and assists other team members where necessary* Other duties as assigned**SUMMARY**
We are currently seeking a **Pre-Registration Representative Senior** to join our Financial Securing team. This full-time role will primarily work remote (Day, M-F).
-OR-* An approved equivalent combination of education and experience***Preferred Qualifications:**** Experience working in EPIC, preferred***Knowledge/ Skills/ Abilities:**** Requires knowledge of government and commercial payer (Insurance) benefit and eligibility verification and ability to become aware of and navigate medical policy per payer guidelines* Demonstrated expertise in logical thinking, data preparation, and analysis* Comprehensive knowledge of Microsoft Office (Outlook, Word, Excel)* Strong communication skills, both verbal and written* Ability to communicate effectively with collaborating departments, providers and insurance representatives* Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria* Excellent verbal and written communication and interpersonal skills* Ability to work independently with minimal supervision, within a team setting and be supportive of team members* Proficient with Microsoft Office* Ability to analyze issues and make judgments about appropriate steps toward solutions**QUALIFICATIONS**
***Minimum Qualifications:**** 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc.* Bilingual strongly preferred, required in some positionsYou've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing **Equal Employment Opportunities** to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
**Please Note:** Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.* We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.* We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement *(Available **ONLY** for benefit eligible positions)*.* For a complete list of our benefits, please visit our career site on why you should work for us.## Primary Location: MN-Minneapolis-Downtown CampusEligible for Benefits: Yes #J-18808-Ljbffr
(251914)**Purpose of this position:** The pre-registration specialist confirms all patient demographic information is current and complete, verifies insurance information, and confirms insurance benefit eligibility. The pre-registration process contributes to reduced patient wait times, improved patient satisfaction, and reduced denials stemming from front-end activitiesCurrent List of non-MN States where Hennepin Healthcare is an Eligible Employer: *Alabama, Arizona, Arkansas, Delaware, Florida, Georgia,* *Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin.***RESPONSIBILITIES*** Performs pre-registration by contacting the patient via phone and completing an accurate interview to obtain/verify demographics, insurance, medical, and financial information* Utilizes Benefit Collection tool to provide patient with estimate of out of pocket expenses for services prior to date of service and attempts to collect any out of pocket expenses* Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, and available payment options* Identifies patients who may need Advance Beneficiary Notices for Non-covered services (ABN)* Refers patients to the Price Estimate Team, as necessary* Connects uninsured/underinsured patients with Financial Counseling or Medicaid eligibility vendor as appropriate* Determines whether a service requires a prior authorization. If so, documents appropriately and sends to prior authorization team* Creates HARs and sets up appropriate Guarantor* Contacts the patient to complete Medicare Secondary Payer Questionnaire for Medicare beneficiaries* Thoroughly documents all conversations with patients and insurance representatives* Ensures patients have logistical information necessary to receive their service (appointment, place and time, directions to facility)* Maintains productivity and quality standards and assists other team members where necessary* Other duties as assigned**SUMMARY**
We are currently seeking a **Pre-Registration Representative Senior** to join our Financial Securing team. This full-time role will primarily work remote (Day, M-F).
-OR-* An approved equivalent combination of education and experience***Preferred Qualifications:**** Experience working in EPIC, preferred***Knowledge/ Skills/ Abilities:**** Requires knowledge of government and commercial payer (Insurance) benefit and eligibility verification and ability to become aware of and navigate medical policy per payer guidelines* Demonstrated expertise in logical thinking, data preparation, and analysis* Comprehensive knowledge of Microsoft Office (Outlook, Word, Excel)* Strong communication skills, both verbal and written* Ability to communicate effectively with collaborating departments, providers and insurance representatives* Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria* Excellent verbal and written communication and interpersonal skills* Ability to work independently with minimal supervision, within a team setting and be supportive of team members* Proficient with Microsoft Office* Ability to analyze issues and make judgments about appropriate steps toward solutions**QUALIFICATIONS**
***Minimum Qualifications:**** 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc.* Bilingual strongly preferred, required in some positionsYou've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing **Equal Employment Opportunities** to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
**Please Note:** Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.* We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.* We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement *(Available **ONLY** for benefit eligible positions)*.* For a complete list of our benefits, please visit our career site on why you should work for us.## Primary Location: MN-Minneapolis-Downtown CampusEligible for Benefits: Yes #J-18808-Ljbffr