Navy Exchange Service Command
SUPERVISORY SALES ASSOCIATE (consumables)
Navy Exchange Service Command, Newport, Rhode Island, us, 02840
Job Description - SUPERVISORY SALES ASSOCIATE (consumables) (2600005A)
Job Number:
2600005A
Primary Location:
United States - Rhode Island - Newport
Organization:
Newport Pay Range: 19.00 + DOE
Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and be able to articulate our purpose inિયાન manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to the customer’s needs.
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
Provide premier customer service.
Cooperate and build positive inclusive and respectful relationships, take accountability for own actions and outcomes. functioning.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers on latest trends and current promotions based on individual needs.
Upsell products.
Learn product features, keep up with latest trends, leverage company tools and technology to confidently provide product knowledge and specs.
Use a point‑of‑sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, handle cash, count money, andъм returning accurate amounts.
Complete various forms of paperwork, reports, and reconciliation.
Inventory
Keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories.
Responsible for the security of cash, fixed assets, and merchandise inventory.
Provide direction on assignments, prioritize projects, tasks, manage merchandise and inventory.
Dependability
Adhere to assigned work schedule.
Accurate and complete follow‑through on work assignments.
Supervisory Requirements
Provide effective leadership, demonstrate ability to direct, train, and motivate associates, set a positive example.
Provide coaching and feedback timely and professionally.
Provide direction for work assignments, train sales associates, provide input to Department Manager on associate performance.
May open/close locations.
Other duties as assigned.
Qualifications
Product Knowledge:
moderate level of knowledge of products/merchandise.
Provide training documentation to sales associates on product features.
Experience: 1‑2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
Communication Skills:
Disk strong interpersonalitaine skills; read/write and interpret instructional documents, communicate with customers, peers, management කර on the telephone with proper etiquette.
Mathematical Skills:
Basic math functions, use of calculator, calculate percentages and ratios, make change in American currency.
Reasoning Ability:
Multitask while being attentive to customers, remain flexible to business needs, work in a team and take initiative independently, defuse escalated exchanges and create win‑win situations.
Physical Demands This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly, energetic, with a desire to provide outstanding service.
Work Hours Available to work a variety of hours including early mornings, evenings, weekends, and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one‑half academic year of study for six months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to salir the qualities of successful supervision.
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2600005A
Primary Location:
United States - Rhode Island - Newport
Organization:
Newport Pay Range: 19.00 + DOE
Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and be able to articulate our purpose inિયાન manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to the customer’s needs.
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
Provide premier customer service.
Cooperate and build positive inclusive and respectful relationships, take accountability for own actions and outcomes. functioning.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers on latest trends and current promotions based on individual needs.
Upsell products.
Learn product features, keep up with latest trends, leverage company tools and technology to confidently provide product knowledge and specs.
Use a point‑of‑sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, handle cash, count money, andъм returning accurate amounts.
Complete various forms of paperwork, reports, and reconciliation.
Inventory
Keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories.
Responsible for the security of cash, fixed assets, and merchandise inventory.
Provide direction on assignments, prioritize projects, tasks, manage merchandise and inventory.
Dependability
Adhere to assigned work schedule.
Accurate and complete follow‑through on work assignments.
Supervisory Requirements
Provide effective leadership, demonstrate ability to direct, train, and motivate associates, set a positive example.
Provide coaching and feedback timely and professionally.
Provide direction for work assignments, train sales associates, provide input to Department Manager on associate performance.
May open/close locations.
Other duties as assigned.
Qualifications
Product Knowledge:
moderate level of knowledge of products/merchandise.
Provide training documentation to sales associates on product features.
Experience: 1‑2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
Communication Skills:
Disk strong interpersonalitaine skills; read/write and interpret instructional documents, communicate with customers, peers, management කර on the telephone with proper etiquette.
Mathematical Skills:
Basic math functions, use of calculator, calculate percentages and ratios, make change in American currency.
Reasoning Ability:
Multitask while being attentive to customers, remain flexible to business needs, work in a team and take initiative independently, defuse escalated exchanges and create win‑win situations.
Physical Demands This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly, energetic, with a desire to provide outstanding service.
Work Hours Available to work a variety of hours including early mornings, evenings, weekends, and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one‑half academic year of study for six months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to salir the qualities of successful supervision.
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