The Cigna Group
Join to apply for the
Sales Administration Analyst
(Job ID: 36727143) role at
The Cigna Group .
2 days ago – Be among the first 25 applicants.
Base Pay Range $25.00/yr – $25.00/yr
Employment Details
This is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.
Job Title: Sales Administration Analyst
Location: Lake Mary, FL (Hybrid – Requires in-person 3 days a week)
Schedule: ESTM-F, 9 AM - 6 PM EST, potential opportunity for overtime.
Role Overview & Responsibilities
Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships.
Lead relationships and focus on retention for existing strategic group portfolio.
Work with Specialty Pharmacy/AIC/HS Representatives to gain sales insight and help drive organic sales growth and targeted goals.
Project lead for efficient resolution of customer issues, onboarding, EComm troubleshooting, account ordering, return goods, credit & rebills, and contract & price loads.
Organize and lead individuals to collaborative solutions, communicating via phone and email with group administrators, CSD departments, buyers, and executives.
Manage multiple group mailboxes, creating and maintaining processes for superior customer service.
Assist and collaborate in implementation meetings, providing guidance and resolution for customer pain points across departments.
Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance.
Engage as primary SME for product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions, including sales orders and target attainment.
Essential Functions
Assist customer with Windows based applications onboarding, account management and issue resolution as primary support.
Assist with internal & external customer communications via phone, email for efficient resolution.
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
Process management and engagement for customer retention.
Communication outreaches for existing partnerships optimization.
Ability to multi‑task and troubleshoot ongoing requests; managing multiple key partnerships.
Qualifications
3+ years of customer service experience supporting inside or outside sales.
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, OneNote), SharePoint, SAP, Business Objects, SalesForce, EComm platform support.
Excellent phone and written presentation and communication skills required.
Demonstrated ability to problem solve individually and as a team.
Education High school diploma; bachelor’s degree preferred.
Hourly Pay Rate and Benefits Hourly Pay Rate: $22.00 – $25.00 per hour (dependent on location, experience, expectation).
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
We are unable to provide visa sponsorship or STEM OPT training.
REF: 36727143
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Sales Administration Analyst
(Job ID: 36727143) role at
The Cigna Group .
2 days ago – Be among the first 25 applicants.
Base Pay Range $25.00/yr – $25.00/yr
Employment Details
This is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.
Job Title: Sales Administration Analyst
Location: Lake Mary, FL (Hybrid – Requires in-person 3 days a week)
Schedule: ESTM-F, 9 AM - 6 PM EST, potential opportunity for overtime.
Role Overview & Responsibilities
Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships.
Lead relationships and focus on retention for existing strategic group portfolio.
Work with Specialty Pharmacy/AIC/HS Representatives to gain sales insight and help drive organic sales growth and targeted goals.
Project lead for efficient resolution of customer issues, onboarding, EComm troubleshooting, account ordering, return goods, credit & rebills, and contract & price loads.
Organize and lead individuals to collaborative solutions, communicating via phone and email with group administrators, CSD departments, buyers, and executives.
Manage multiple group mailboxes, creating and maintaining processes for superior customer service.
Assist and collaborate in implementation meetings, providing guidance and resolution for customer pain points across departments.
Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance.
Engage as primary SME for product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions, including sales orders and target attainment.
Essential Functions
Assist customer with Windows based applications onboarding, account management and issue resolution as primary support.
Assist with internal & external customer communications via phone, email for efficient resolution.
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
Process management and engagement for customer retention.
Communication outreaches for existing partnerships optimization.
Ability to multi‑task and troubleshoot ongoing requests; managing multiple key partnerships.
Qualifications
3+ years of customer service experience supporting inside or outside sales.
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, OneNote), SharePoint, SAP, Business Objects, SalesForce, EComm platform support.
Excellent phone and written presentation and communication skills required.
Demonstrated ability to problem solve individually and as a team.
Education High school diploma; bachelor’s degree preferred.
Hourly Pay Rate and Benefits Hourly Pay Rate: $22.00 – $25.00 per hour (dependent on location, experience, expectation).
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
We are unable to provide visa sponsorship or STEM OPT training.
REF: 36727143
#J-18808-Ljbffr