State of Oregon
## Public Benefits SpecialistAs a **Public Benefits Specialist**, you will work in the **Southeast** **Portland Branch** (on SE Malden Street) assisting Oregonians **in-person.*** Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.* Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.* Assessing client family strengths and needs, connecting families to other resources and programs.* You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.* One year of experience working at the Human Services Specialist 1 level for the State of Oregon; **OR*** Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; **OR*** An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; **OR*** An equivalent combination of education, training, and experience relative to the class concept.* Experience communicating complex and technical information clearly, both verbally and in writing, to people from diverse backgrounds.* Experience preparing and maintaining thorough client records and narratives.* Experience researching, interpreting, and applying policies and regulations in a work environment.* Demonstrated effectively prioritizing tasks and managing time to meet deadlines.* Experience in making decisions to resolve problems using independent judgment.* Experience staying calm and professional when working with applicants or clients in challenging or emotional situations.
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