Cvent, Inc.
Assistant Team Lead/Team Lead, Event Builder
Cvent, Inc., Tysons Corner, Virginia, United States
Overview
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:
Manage a team of Project Consultants and ensure Service Level Agreements (SLAs) are met
Identify expansion opportunities for current services and additional service opportunities for existing clients
Manage the pipeline of projects, maintaining service levels such as timeliness, quality of deliverables, and client satisfaction
Collaborate with the team to establish and evaluate project management aspects including scope, cost, risk, and time management
Perform quality checks by auditing calls and builds, provide feedback to team members, and drive client satisfaction
Conduct monthly and quarterly business reviews with the team manager
Write and conduct performance evaluations and work towards improving team efficiency
Help develop and improve internal processes
Understand Cvent products thoroughly to support the team effectively
Coordinate daily operational needs with internal departments such as HR, Operations, and Talent Acquisition
Here’s What You Need:
Proactive forward-thinker with the ability to improve client experience
Ability to track key performance metrics and implement solutions to meet client needs
Excellent presentation, analytical, and project management skills
Excellent written and spoken communication skills in English
Strong solution-oriented and organizational skills
Strong interview skills to assist in employee selection along with managers
Prior experience in leadership or project management is an additional advantage
AI certification preferred
Experience with AI tools and platforms
Preference for candidates who have contributed to AI-driven projects or initiatives in their previous organizations
Demonstrated ability to leverage AI technologies to improve client outcomes and enhance project efficiency
Comfort with continuous learning and adaptation of new AI technologies to meet client needs
Stay updated with AI advancements and integrate relevant AI technologies into project workflows
Drive automation and AI/RPA adoption across projects or accounts to improve client delivery, scalability, and team productivity
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In This Role, You Will:
Manage a team of Project Consultants and ensure Service Level Agreements (SLAs) are met
Identify expansion opportunities for current services and additional service opportunities for existing clients
Manage the pipeline of projects, maintaining service levels such as timeliness, quality of deliverables, and client satisfaction
Collaborate with the team to establish and evaluate project management aspects including scope, cost, risk, and time management
Perform quality checks by auditing calls and builds, provide feedback to team members, and drive client satisfaction
Conduct monthly and quarterly business reviews with the team manager
Write and conduct performance evaluations and work towards improving team efficiency
Help develop and improve internal processes
Understand Cvent products thoroughly to support the team effectively
Coordinate daily operational needs with internal departments such as HR, Operations, and Talent Acquisition
Here’s What You Need:
Proactive forward-thinker with the ability to improve client experience
Ability to track key performance metrics and implement solutions to meet client needs
Excellent presentation, analytical, and project management skills
Excellent written and spoken communication skills in English
Strong solution-oriented and organizational skills
Strong interview skills to assist in employee selection along with managers
Prior experience in leadership or project management is an additional advantage
AI certification preferred
Experience with AI tools and platforms
Preference for candidates who have contributed to AI-driven projects or initiatives in their previous organizations
Demonstrated ability to leverage AI technologies to improve client outcomes and enhance project efficiency
Comfort with continuous learning and adaptation of new AI technologies to meet client needs
Stay updated with AI advancements and integrate relevant AI technologies into project workflows
Drive automation and AI/RPA adoption across projects or accounts to improve client delivery, scalability, and team productivity
#J-18808-Ljbffr