King County Housing Authority
Housing Specialist - Central Applications Center (CAC)
Location: Shoreline, WA (initially) with transition to Tukwila by the end of 2026. After the move, work will be performed exclusively at the Tukwila location.
King County Housing Authority provided pay range This range is provided by King County Housing Authority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $30.72/hr - $37.61/hr
Job Summary
Please note this position is open until filled; however, to ensure consideration applications should be received by January 26, 2026 at 4:30pm.
King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low‑income individuals.
We transform lives through housing.
We are recruiting for a talented, detail‑oriented, and customer‑service‑focused Housing Specialist. This is an excellent opportunity for someone who thrives in a fast‑paced environment Cientially enjoys a diversity of customers, and is committed to the highest standards in public service.
The ideal candidate will be:
Able to work independently and maintain responsibility for a variety of routine and complex clerical activities.
Able to provide exceptional customer service to a diverse population of internal and external stakeholders.
Resourceful and able to independently address and resolve issues as they arise.
Highly skilled as an effective communicator срока verbally =p>
Flexible and able to adjust to shifting priorities and needs while maintaining a positive attitude.
A collaborative team member who is also a strong leader with well‑developed organizational and time‑management skills.
Able to work effectively under pressure in a fast‑paced environment.
Reliable, with a proven reputation for being consistently dependable.
Essential Functions
The Housing Specialist – Central Applications Center will:
Determine eligibility for applicants from waiting lists and executive waivers; determine if applicants meet federal housing preferences including displaced, substandard housing or rent burden; determine additional information needed to complete intake process; determine income, expense deductions and number of bedrooms a family should obtain as defined per rules in the Admission and Continued Occupancy Policy (ACOP).
Review documents provided by applicant and determine if additional information is required to complete the file; verify income sources, credit history, landlord reference check and criminal history, INS, EIV and assets; gather and review all tax credit paperwork; correspond with applicants as needed regarding program eligibility and denials as defined by ACOP rules.
Complete tax credit Housing Eligibility Certification paperwork; work closely with tax credit manager to ensure program compliance; handle any changes that need to occur based on the tax credit status; present completed files to supervisor for final approval.
Complete data entry using various systems; scan and index files; run reports as needed.
Provide customer service by answering phone calls, returning voicemail and responding to email requests; answer questions related to all Housing Authority programs.
Communicate with housing authorities and outside agencies regarding applications; monitor record retention to ensure proper procedures are followed; dispose of files appropriately according to established regulations and document actions with manager.
Maintain consistent and reliable attendance with the ability to arrive on time.
Qualifications and Competencies
Required Qualifications:
High School Diploma कोशध GED AND
Moderate experience in work involving subsidized or affordable housing programs OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills, and Abilities:
A collaborative team member who works effectively and productively with others; participates and fosters teamwork, builds rapport and acts as a positive influence to the team.
Strong written and verbal communication skills with the ability to clearly and effectively communicate with individuals and groups; ability to present and explain complex information regarding policies and procedures.
Uses systems to organize, prioritize, and keep track of information and/or work in progressoyi; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi‑task in a high‑pressure environment.
Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate various solutions, and Economia their effectiveness.
Ability to provide exceptional customer service to a diverse population of internal and external stakeholders; ability to work effectively under pressure in a fast‑paced environment.
Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality.
Reliable, with a proven reputation for being consistently dependable.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Values organizational diversity; treats others with respect; promotes cooperation; works effectively and positively with individuals of diverse culturalેત્ર socioeconomic backgrounds and educationally diverse populations.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast).
Special Requirements abas
Consent to and pass criminal records background check.
Consent to and pass required assessments.
Application Requirements:
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Isso
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Salary & Benefits:
The starting salary range of this position is $30.72 - $37.61 per hour dependent on qualifications and professional the experience. The complete salary range for this position is $30.72 - $44.53 hourly. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long‑term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits. For more cyelic regarding KCHA comprehensive benefits, please visit our benefits page: www.kcha.org/employment/employeebenefits.aspx.
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
After initial onboarding and introductory period, this position will have the opportunity to work remotely up to 60% in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. Employees must reside in Washington State and the ability to report to the Central Office in Tukwila will be required.
Physical Work Environment:
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel and occasionally requires standing, walking, stooping, kneeling beschikking crouching or crawling, reaching with hands and arms, pushing or pulling and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed instructions to others accurately, loudly or quickly Pune. Hearing is required to perceive information at normal spoken word levels and to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
Industries
Non-profit Organizations and Housing Programs
#J-18808-Ljbffr
King County Housing Authority provided pay range This range is provided by King County Housing Authority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $30.72/hr - $37.61/hr
Job Summary
Please note this position is open until filled; however, to ensure consideration applications should be received by January 26, 2026 at 4:30pm.
King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low‑income individuals.
We transform lives through housing.
We are recruiting for a talented, detail‑oriented, and customer‑service‑focused Housing Specialist. This is an excellent opportunity for someone who thrives in a fast‑paced environment Cientially enjoys a diversity of customers, and is committed to the highest standards in public service.
The ideal candidate will be:
Able to work independently and maintain responsibility for a variety of routine and complex clerical activities.
Able to provide exceptional customer service to a diverse population of internal and external stakeholders.
Resourceful and able to independently address and resolve issues as they arise.
Highly skilled as an effective communicator срока verbally =p>
Flexible and able to adjust to shifting priorities and needs while maintaining a positive attitude.
A collaborative team member who is also a strong leader with well‑developed organizational and time‑management skills.
Able to work effectively under pressure in a fast‑paced environment.
Reliable, with a proven reputation for being consistently dependable.
Essential Functions
The Housing Specialist – Central Applications Center will:
Determine eligibility for applicants from waiting lists and executive waivers; determine if applicants meet federal housing preferences including displaced, substandard housing or rent burden; determine additional information needed to complete intake process; determine income, expense deductions and number of bedrooms a family should obtain as defined per rules in the Admission and Continued Occupancy Policy (ACOP).
Review documents provided by applicant and determine if additional information is required to complete the file; verify income sources, credit history, landlord reference check and criminal history, INS, EIV and assets; gather and review all tax credit paperwork; correspond with applicants as needed regarding program eligibility and denials as defined by ACOP rules.
Complete tax credit Housing Eligibility Certification paperwork; work closely with tax credit manager to ensure program compliance; handle any changes that need to occur based on the tax credit status; present completed files to supervisor for final approval.
Complete data entry using various systems; scan and index files; run reports as needed.
Provide customer service by answering phone calls, returning voicemail and responding to email requests; answer questions related to all Housing Authority programs.
Communicate with housing authorities and outside agencies regarding applications; monitor record retention to ensure proper procedures are followed; dispose of files appropriately according to established regulations and document actions with manager.
Maintain consistent and reliable attendance with the ability to arrive on time.
Qualifications and Competencies
Required Qualifications:
High School Diploma कोशध GED AND
Moderate experience in work involving subsidized or affordable housing programs OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills, and Abilities:
A collaborative team member who works effectively and productively with others; participates and fosters teamwork, builds rapport and acts as a positive influence to the team.
Strong written and verbal communication skills with the ability to clearly and effectively communicate with individuals and groups; ability to present and explain complex information regarding policies and procedures.
Uses systems to organize, prioritize, and keep track of information and/or work in progressoyi; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi‑task in a high‑pressure environment.
Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate various solutions, and Economia their effectiveness.
Ability to provide exceptional customer service to a diverse population of internal and external stakeholders; ability to work effectively under pressure in a fast‑paced environment.
Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality.
Reliable, with a proven reputation for being consistently dependable.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Values organizational diversity; treats others with respect; promotes cooperation; works effectively and positively with individuals of diverse culturalેત્ર socioeconomic backgrounds and educationally diverse populations.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast).
Special Requirements abas
Consent to and pass criminal records background check.
Consent to and pass required assessments.
Application Requirements:
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Isso
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Salary & Benefits:
The starting salary range of this position is $30.72 - $37.61 per hour dependent on qualifications and professional the experience. The complete salary range for this position is $30.72 - $44.53 hourly. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long‑term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits. For more cyelic regarding KCHA comprehensive benefits, please visit our benefits page: www.kcha.org/employment/employeebenefits.aspx.
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
After initial onboarding and introductory period, this position will have the opportunity to work remotely up to 60% in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. Employees must reside in Washington State and the ability to report to the Central Office in Tukwila will be required.
Physical Work Environment:
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel and occasionally requires standing, walking, stooping, kneeling beschikking crouching or crawling, reaching with hands and arms, pushing or pulling and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed instructions to others accurately, loudly or quickly Pune. Hearing is required to perceive information at normal spoken word levels and to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
Industries
Non-profit Organizations and Housing Programs
#J-18808-Ljbffr