Resident Services Manager

Posted Tuesday, January 13, 2026 at 11:00 AM ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Are you passionate about serving others and exceeding expectations? Do you have experience managing people and projects? If so, we would like to talk to you about joining our growing team as the Resident Services Manager. As the Resident Services/Concierge Manager for Touchmark in the West Hills, you will oversee the hiring, training, and supervision of the concierge, transportation, valet, and front desk reception team members, and ensure that each person has the power to contribute to an amazing resident and guest experience. You and your team of hospitality-gurus will provide amenities such as scheduling services (maintenance, personal transportation, etc.), assisting in problem‑solving special requests (clothing needs, voting, letter writing, etc.), coordinating with other teams to support residents and their families through the move‑in process, and overseeing mail and webs deliveries within the community. If you have a servant’s heart and an eye for detail, you may be the person we are seeking for this role! The ideal candidate will have: A commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage othersoler to be allies, friends, and givers Knowledge of and experience in managing and delivering high‑level hospitality services Experience hiring, training, and supervising diverse team members Excellent time‑management skills, flexibility, and the ability to prioritize among multiple and/or competing tasks A genuine interest in working with a senior population An above‑average level of attention to detail and accuracy Experience with Microsoft Office applications The ability to maintain a positive and professional attitude when dealing with residents, family members, visitors, and team members Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. üld—why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes: Paid time off (including holidays) Health, dental, and vision insurance plans for employees and eligible dependents Education assistance Bonus and retirement plans Health care, dependent care, and commuter Flexible Spending Accounts On‑Demand Pay allows you to access pay as you earn it Employee Assistance Program Supplemental insurance options We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassionABCDEFGHIJ and empathy. If that sounds like you, we encourage you to apply.

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