Montage International
Sales Coordinator
Montage International, Washington, District Of Columbia, United States, 20599
Sales Coordinator
The Sales Coordinator is responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department's long term goals and objectives. Essential functions include: Providing excellent customer service to clients and their guests, third party and direct bookings. Maintaining visibility and integrity of the department throughout the resort promoting mutual cooperation in assuring clients are delivered the service as promised. Developing a trusting and long term relationship with accounts. Supporting sales initiatives across the Sales Office including daily client service, acting as an "inside sales" contact and liaison handling assisting with group leads in the absence of the sales representative when out of office or traveling. Assisting in the preparation for travel and tradeshows. Qualifications include: Bachelor's Degree preferred. Two years' experience in customer service in a hotel environment. Ability to speak, read, write and understand the primary language(s) used in the workplace. Ability to read and write to facilitate the communication process. Good communication skills, both verbal and written. Ability to communicate customer needs and resolve complaints independently. Ability to establish and master goals. Ability to identify and assist in the development of accounts. Ability to act independently with minimal or no supervision. Basic computational ability. Computer skills, including accounting programs, Microsoft Word, Excel and Delphi. Tasks with Delphi will require follow notes and account entries from post trade shows and telephone activity. Math skills, as well as budgetary analysis capabilities required. Physical demands include: Most work tasks are performed indoors and at a desk. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. The pay scale for the Sales Coordinator is $28.00 an hour. The pay scale is the hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Sales Coordinator is responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department's long term goals and objectives. Essential functions include: Providing excellent customer service to clients and their guests, third party and direct bookings. Maintaining visibility and integrity of the department throughout the resort promoting mutual cooperation in assuring clients are delivered the service as promised. Developing a trusting and long term relationship with accounts. Supporting sales initiatives across the Sales Office including daily client service, acting as an "inside sales" contact and liaison handling assisting with group leads in the absence of the sales representative when out of office or traveling. Assisting in the preparation for travel and tradeshows. Qualifications include: Bachelor's Degree preferred. Two years' experience in customer service in a hotel environment. Ability to speak, read, write and understand the primary language(s) used in the workplace. Ability to read and write to facilitate the communication process. Good communication skills, both verbal and written. Ability to communicate customer needs and resolve complaints independently. Ability to establish and master goals. Ability to identify and assist in the development of accounts. Ability to act independently with minimal or no supervision. Basic computational ability. Computer skills, including accounting programs, Microsoft Word, Excel and Delphi. Tasks with Delphi will require follow notes and account entries from post trade shows and telephone activity. Math skills, as well as budgetary analysis capabilities required. Physical demands include: Most work tasks are performed indoors and at a desk. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. The pay scale for the Sales Coordinator is $28.00 an hour. The pay scale is the hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.