Senior UX Designer, Digital Experience & Design

Design experiences across channels, applying human-centered design thinking on a variety of projects and clients (e.g., customer / partner portals, enterprise applications, BXB or B2C ecommerce platforms, conversational experiences, etc.) Lead the UX initiatives and deliverables on a project, with support from design leadership. Activities may include user research, stakeholder workshops, information architecture, interaction design, and usability testing Work within multi-disciplinary teams to uncover requirements (business, stakeholder, user, and content), using these to drive strategically sound UX solutions to meet the client's business needs Collaborate closely with visual designers and developers to create well-integrated solutions Participate in Agile ceremonies, as needed Minimum of X years of UX Design experience A strong understanding of core UX skills in user research, information architecture, interaction design, and usability testing; and the ability to drive the associated deliverables (interview scripts, personas, user journeys, experience maps, UX strategy, sitemaps, user flows, wireframes, etc.) Interest in conversational design; experience a plus Passion for distilling complex, specialized problem spaces into simple and elegant solutions Excellent written and verbal communication and presentation skills Familiarity with wireframing tools, such as Figma Must have a bachelor's degree in User Experience or related field; master's degree a plus

REQUIRED SKILLS - UX Research (interviews, gap analysis, etc.) - Information Architecture (sitemaps, journey mapping, user flows, etc.) - Interaction Design (wireframes) - Workshop facilitation / moderation - Usability testing - Human-centered design - Design thinking - Interdisciplinary collaboration