Race Communications
Customer Relations Agent Level 1 - Remote
Race Communications, Los Angeles, California, United States, 90079
Customer Relations Agent Level 1 - Remote
3 weeks ago – Be among the first 25 applicants.
This range is provided by Race Communications. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Base pay range $35,360.00/yr – $41,600.00/yr
Compensation $17–$20 USD per hour; Shift: 5 days @ 8 hours.
Location Remote: California. Work will primarily be performed from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race’s telecommuting policy. Occasional travel to other Race offices or off-site locations may be required.
Benefits
100% Company‑IODed medical, dental, vision, and life insurance
401(k) with 100% Employer‑matched up to 4% of your annual income
Generous paid time off including sick, vacation, holiday, and birthday pay
Free Race high‑speed internet and phone service where available
Free fiber internet service
Employer‑paid medical and dental benefits
Who We Are Race Communications is more than a fiber internet provider; we’re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference.
Position Impact The Customer Service Agent 1 provides courteous customer service in person or over the phone. Assists in educating customers on the full capabilities of our fiber optic services and troubleshoots when necessary. Strives to retain present customers and develops new business by extending professional and efficientੀਆ service to meet customers’ needs.
Requirements
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
Minimum of one year customer support experience or equivalent work environment required
Must be able to type 40 words per minute, required
Familiarity with CRM systems and practices preferred
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension
Proficiency in Spanish language, a plus
Skills
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, divergently computers, and office software
Essential Duties and Responsibilities
Handles incoming and outgoing calls, chats, emails, and messages to address customer inquiries and provide support
Evaluates customer needs to deliver the best possible solutions and enhance satisfaction
Follows established communication procedures, guidelines, and policies to maintain high standards of customer service
Uses appropriate methods and tools to deliver accurate, valid, and complete information to customers
Accurately documents customer interactions and follows ticketing processes to ensure proper record‑keeping
Informs customers about Race products and services, ensuring they understand the benefits and usage
Establishes and maintains sustainable relationships and trust with customers through effective communication
Works closely with company-wide teams to ensure a seamless and cohesive customer experience
Clearly explains billing invoices and procedures to customers, addressing any questions or concerns
Efficiently processes customer payments, ensuring accuracy and security
Updates clients’ contact and payment information as needed to maintain accurate records
Explains construction processes and procedures to customers and creates complaint tickets when necessary
Explains the order process to customers and creates orders accurately
Creates tickets for service changes, including upgrades, downgrades, and cancellations
Troubleshoots residential noun, internet, and TV services using proper ticketing procedures to resolve issues effectively
Other duties as assigned
#J-18808-Ljbffr
This range is provided by Race Communications. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Base pay range $35,360.00/yr – $41,600.00/yr
Compensation $17–$20 USD per hour; Shift: 5 days @ 8 hours.
Location Remote: California. Work will primarily be performed from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race’s telecommuting policy. Occasional travel to other Race offices or off-site locations may be required.
Benefits
100% Company‑IODed medical, dental, vision, and life insurance
401(k) with 100% Employer‑matched up to 4% of your annual income
Generous paid time off including sick, vacation, holiday, and birthday pay
Free Race high‑speed internet and phone service where available
Free fiber internet service
Employer‑paid medical and dental benefits
Who We Are Race Communications is more than a fiber internet provider; we’re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference.
Position Impact The Customer Service Agent 1 provides courteous customer service in person or over the phone. Assists in educating customers on the full capabilities of our fiber optic services and troubleshoots when necessary. Strives to retain present customers and develops new business by extending professional and efficientੀਆ service to meet customers’ needs.
Requirements
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
Minimum of one year customer support experience or equivalent work environment required
Must be able to type 40 words per minute, required
Familiarity with CRM systems and practices preferred
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension
Proficiency in Spanish language, a plus
Skills
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, divergently computers, and office software
Essential Duties and Responsibilities
Handles incoming and outgoing calls, chats, emails, and messages to address customer inquiries and provide support
Evaluates customer needs to deliver the best possible solutions and enhance satisfaction
Follows established communication procedures, guidelines, and policies to maintain high standards of customer service
Uses appropriate methods and tools to deliver accurate, valid, and complete information to customers
Accurately documents customer interactions and follows ticketing processes to ensure proper record‑keeping
Informs customers about Race products and services, ensuring they understand the benefits and usage
Establishes and maintains sustainable relationships and trust with customers through effective communication
Works closely with company-wide teams to ensure a seamless and cohesive customer experience
Clearly explains billing invoices and procedures to customers, addressing any questions or concerns
Efficiently processes customer payments, ensuring accuracy and security
Updates clients’ contact and payment information as needed to maintain accurate records
Explains construction processes and procedures to customers and creates complaint tickets when necessary
Explains the order process to customers and creates orders accurately
Creates tickets for service changes, including upgrades, downgrades, and cancellations
Troubleshoots residential noun, internet, and TV services using proper ticketing procedures to resolve issues effectively
Other duties as assigned
#J-18808-Ljbffr