Race Communications
Customer Relations Agent Level 1 - Remote
Race Communications, Lancaster, California, us, 93586
Customer Relations Agent Level 1 - Remote
Base pay range:
$35,360.00/yr - $41,600.00/yr
Location:
Remote: California. Work will be primarily performed remotely from a home office, with occasional travel to other Race offices or off‑site locations as required.
Compensation and Schedule:
$17‑$20 USD per hour, 5 days @ 8 hours per shift.
About Race Communications:
Race is a fiber‑internet provider that has connected California communities since 1994. We prioritize relationships and a people‑first approach, creating a collaborative, supportive team experience.
Position Impact:
The Customer Relations Agent provides courteous service via phone, chat, and email; educates customers on our fiber‑optic services, troubleshoots issues, retains existing customers, and develops new business by delivering professional, efficient support.
Requirements and Qualifications:
Eligibility for U.S. employment without sponsorship.
Minimum age 18.
Minimum one year of customer support experience or equivalent work environment.
Must be able to type 40 words per minute.
Familiarity with CRM systems preferred.
Effective written and oral communication in English.
Proficiency in Spanish a plus.
Skills:
Proficient use of MS Office (Teams, Word, Excel, PowerPoint) and teleconferencing applications.
Functional use of common office equipment, computers, and software.
Essential Duties and Responsibilities Customer Interaction and Support:
Handles incoming and outgoing calls, chats, emails, and messages to address inquiries and provide support.
Evaluates customer needs to deliver the best solutions and enhance satisfaction.
Adherence to Communication Guidelines:
Follows established procedures to maintain high service standards.
Uses appropriate methods and tools to deliver accurate information.
Documents interactions and follows ticketing processes for proper record‑keeping.
Customer Relations:
Informs customers about Race products and services.
Establishes sustainable relationships and trust through effective communication.
Collaboration:
Works closely with companywide teams to ensure a seamless, cohesive experience.
Customer Account and Service Management:
Explains billing invoices and procedures.
Processes payments accurately and securely.
Updates customer contact and payment information.
Order and Service Management:
Explains construction processes and procedures, creates complaint tickets when needed.
Explains the order process and creates orders accurately.
Creates tickets for service changes (upgrades, downgrades, cancellations).
Troubleshoots residential phone, internet, and TV services using proper ticketing procedures.
Other duties as assigned.
Benefits:
100% employer‑paid medical, dental, vision, and life insurance for all employees.
401(k) with 100% employer match up to 4% of annual income.
Generous paid time off (sick, vacation, holidays, birthday pay).
Free Race high‑speed internet and phone service where available.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
IT Services and IT Consulting
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$35,360.00/yr - $41,600.00/yr
Location:
Remote: California. Work will be primarily performed remotely from a home office, with occasional travel to other Race offices or off‑site locations as required.
Compensation and Schedule:
$17‑$20 USD per hour, 5 days @ 8 hours per shift.
About Race Communications:
Race is a fiber‑internet provider that has connected California communities since 1994. We prioritize relationships and a people‑first approach, creating a collaborative, supportive team experience.
Position Impact:
The Customer Relations Agent provides courteous service via phone, chat, and email; educates customers on our fiber‑optic services, troubleshoots issues, retains existing customers, and develops new business by delivering professional, efficient support.
Requirements and Qualifications:
Eligibility for U.S. employment without sponsorship.
Minimum age 18.
Minimum one year of customer support experience or equivalent work environment.
Must be able to type 40 words per minute.
Familiarity with CRM systems preferred.
Effective written and oral communication in English.
Proficiency in Spanish a plus.
Skills:
Proficient use of MS Office (Teams, Word, Excel, PowerPoint) and teleconferencing applications.
Functional use of common office equipment, computers, and software.
Essential Duties and Responsibilities Customer Interaction and Support:
Handles incoming and outgoing calls, chats, emails, and messages to address inquiries and provide support.
Evaluates customer needs to deliver the best solutions and enhance satisfaction.
Adherence to Communication Guidelines:
Follows established procedures to maintain high service standards.
Uses appropriate methods and tools to deliver accurate information.
Documents interactions and follows ticketing processes for proper record‑keeping.
Customer Relations:
Informs customers about Race products and services.
Establishes sustainable relationships and trust through effective communication.
Collaboration:
Works closely with companywide teams to ensure a seamless, cohesive experience.
Customer Account and Service Management:
Explains billing invoices and procedures.
Processes payments accurately and securely.
Updates customer contact and payment information.
Order and Service Management:
Explains construction processes and procedures, creates complaint tickets when needed.
Explains the order process and creates orders accurately.
Creates tickets for service changes (upgrades, downgrades, cancellations).
Troubleshoots residential phone, internet, and TV services using proper ticketing procedures.
Other duties as assigned.
Benefits:
100% employer‑paid medical, dental, vision, and life insurance for all employees.
401(k) with 100% employer match up to 4% of annual income.
Generous paid time off (sick, vacation, holidays, birthday pay).
Free Race high‑speed internet and phone service where available.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
IT Services and IT Consulting
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