Representative, Customer TLS
Estes Forwarding Worldwide, Richmond, Virginia, United States, 23214
Representative, Customer TLS
Estes Forwarding Worldwide (EFW) is a leading domestic and depended international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by GlobalVotes as a leading 3PL to watch.
Benefits
Paid vacation, sick time, and holidays
401(k) plan with company match
Medical, dental, and vision insurance
Short- and long-term disability plans
Life and accidental death & dismemberment insurance
Job referral bonus program
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
Responsibilities
Implement strategies to maintain and/or expand profitability and promote EFW transportation services, specifically for EFW Truckload Brokerage.
Expedite the resolution of customer concerns and exceptions to ensure customer and account satisfaction.
Interface with both internal and external customers to understand the customer's overall objectives and requirements.
Responsible for developing, managing, and fostering relationships with customers and accounts to ensure retention and create organic growth.
Share details with customers on additional offerings to provide value added service. Collaborate with the appropriate Enterprise parties to ensure the customer’s transportation needs are taken care of.
Responsible for a book of Truckload Brokerage business in an effort to support operational and financial objectives of the regional operating center.
Provide information to support claims mediation between carrier, customer, and EFW Claims Department.
Through a network of internal and external transportation suppliers, determine the most efficient, cost‑effective service provider for the requested EFW Truckload Brokerage service.
Evaluate multiple options regarding transportation services.
Promote world-class customer care.
Meet and exceed predetermined account goals and objectives.
Maintain good communication and positive relationships with employees to promote employee morale and retention.
Support and promote company core values.
On‑call schedule required as requested.
Regular attendance is required.
Comply with company C‑TPAT and TSA security procedures.
Perform other duties as assigned.
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
Qualifications
Intermediate proficiency in Microsoft Office, internet, web‑based, and job specific software applications.
Must have a strong work ethic and good problem‑solving skills.
Must be able to interact well with others.
MustOverrides show leadership and team‑building abilities.
Must have good communication and organizational skills.
Must be able to work independently, or in a team setting.
Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
Ability to read and interpret general business documents.
Ability to write routine reports and general business correspondence.
Ability to work with peers and communicate basic concepts.
Ability to solve practical problems through standardized solutions that require limited judgment.
Ability to follow prescribed and detailed procedures to solve routine problems.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
EFW offers an opportunity to grow and develop your career julka environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
SUPERVISION Position functions with supervision and has no direct reports.
Education & Experience Minimum of a Bachelor's degree (or equivalent) and 3‑5 years of experience in transportation, logistics, or other transportation business or activity with a clear understanding of multiple modes and.services within the transportation/logistics industry. However, a combination of experience and/or education will be taken into consideration.
Licenses / Certifications None required.
Travel None required.
Physical Demands The outreach demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, stooping.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities Hood. Normal office situation.
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
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Benefits
Paid vacation, sick time, and holidays
401(k) plan with company match
Medical, dental, and vision insurance
Short- and long-term disability plans
Life and accidental death & dismemberment insurance
Job referral bonus program
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
Responsibilities
Implement strategies to maintain and/or expand profitability and promote EFW transportation services, specifically for EFW Truckload Brokerage.
Expedite the resolution of customer concerns and exceptions to ensure customer and account satisfaction.
Interface with both internal and external customers to understand the customer's overall objectives and requirements.
Responsible for developing, managing, and fostering relationships with customers and accounts to ensure retention and create organic growth.
Share details with customers on additional offerings to provide value added service. Collaborate with the appropriate Enterprise parties to ensure the customer’s transportation needs are taken care of.
Responsible for a book of Truckload Brokerage business in an effort to support operational and financial objectives of the regional operating center.
Provide information to support claims mediation between carrier, customer, and EFW Claims Department.
Through a network of internal and external transportation suppliers, determine the most efficient, cost‑effective service provider for the requested EFW Truckload Brokerage service.
Evaluate multiple options regarding transportation services.
Promote world-class customer care.
Meet and exceed predetermined account goals and objectives.
Maintain good communication and positive relationships with employees to promote employee morale and retention.
Support and promote company core values.
On‑call schedule required as requested.
Regular attendance is required.
Comply with company C‑TPAT and TSA security procedures.
Perform other duties as assigned.
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
Qualifications
Intermediate proficiency in Microsoft Office, internet, web‑based, and job specific software applications.
Must have a strong work ethic and good problem‑solving skills.
Must be able to interact well with others.
MustOverrides show leadership and team‑building abilities.
Must have good communication and organizational skills.
Must be able to work independently, or in a team setting.
Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
Ability to read and interpret general business documents.
Ability to write routine reports and general business correspondence.
Ability to work with peers and communicate basic concepts.
Ability to solve practical problems through standardized solutions that require limited judgment.
Ability to follow prescribed and detailed procedures to solve routine problems.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
EFW offers an opportunity to grow and develop your career julka environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
SUPERVISION Position functions with supervision and has no direct reports.
Education & Experience Minimum of a Bachelor's degree (or equivalent) and 3‑5 years of experience in transportation, logistics, or other transportation business or activity with a clear understanding of multiple modes and.services within the transportation/logistics industry. However, a combination of experience and/or education will be taken into consideration.
Licenses / Certifications None required.
Travel None required.
Physical Demands The outreach demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, stooping.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities Hood. Normal office situation.
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
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