Representative, Customer TLS
Estes Forwarding Worldwide, Richmond, Virginia, United States, 23220
divh2Estes Forwarding Worldwide Job Post/h2pEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch./ppWe are proud to offer highly competitive pay and a comprehensive benefits package, including:/pulliPaid vacation, sick time, and holidays/lili401(k) plan with company match/liliMedical, dental, and vision insurance/liliShort- and long-term disability plans/liliLife and accidental death
dismemberment insurance/liliJob referral bonus program/li/ulh3Responsibilities/h3pThe Representative, Customer TLS, reports directly to the Customer Operations Manager, TLS or Station Manager, TLS. A Customer Representative, TLS, you will work as part of a team to manage Truckload Services business within EFW Truckload, a division of Estes Forwarding Worldwide. You will be responsible for all aspects of operation with the EFW Truckload Services division which will focus primarily on customer service and shipment management. You will ensure proper execution of standard operating procedures, key performance indicators, and other account metrics on a daily basis./ppTo perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties./pulliImplement strategies to maintain and/or expand profitability and promote EFW transportation services, specifically for EFW Truckload Brokerage./liliExpedite the resolution of customer concerns and exceptions to ensure customer and account satisfaction./liliInterface with both internal and external customers to understand the customers overall objectives and requirements./liliResponsible for developing, managing, and fostering relationships with customers and accounts to ensure retention and create organic growth./liliShare details with customers on additional offerings to provide value added service. Collaborate with the appropriate Enterprise parties to ensure the customers transportations needs are taken care of./liliResponsible for a book of Truckload Brokerage business in an effort to support operational and financial objectives of the regional operating center./liliProvide information to support claims mediation between carrier, customer, and EFW Claims Department./liliThrough a network of internal and external transportation suppliers, determine the most efficient, cost effective service provider for the requested EFW Truckload Brokerage service./liliEvaluate multiple options regarding transportation services./liliPromote world-class customer care./liliMeet and exceed predetermined account goals and objectives./liliMaintain good communication and positive relationships with employees to promote employee morale and retention./liliSupport and promote company core values./liliOn-call schedule required as requested./liliRegular attendance is required./liliComply with company C-TPAT and TSA security procedures./liliPerform other duties as assigned./li/ulh3Qualifications/h3pThe qualifications listed below are representative of the minimum knowledge, skill, and/or ability required./ppSkills and abilities/pulliIntermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications./liliMust have a strong work ethic and good problem-solving skills./liliMust be able to interact well with others./liliMust desire to show leadership and team-building abilities./liliMust have good communication and organizational skills./liliMust be able to work independently, or in a team setting./liliMust be capable of working under tight time constraints in a high volume environment with multiple priorities./liliAbility to read and interpret general business documents./liliAbility to write routine reports and general business correspondence./liliAbility to work with peers and communicate basic concepts./liliAbility to solve practical problems through standardized solutions that require limited judgment./liliAbility to follow prescribed and detailed procedures to solve routine problems./liliMust be eligible to work in the United States./liliAt this time, EFW will not sponsor a new applicant for employment authorization for this position./liliEFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status./li/ulpSupervision/ppPosition functions with supervision and has no direct reports./ppEducation/Experience/ppMinimum of a Bachelors degree (or equivalent) and 3-5 years of experience in transportation, logistics, or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry. However, a combination of experience and/or education will be taken into consideration./ppLicenses/Certifications/ppNone required./ppTravel/ppNone required./ppPhysical Demands/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties./ppTypically sitting at a desk or table. Intermittently sitting, standing, walking, stooping./ppWork Environment/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties./ppNormal office situation./ppEFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran./p/div
dismemberment insurance/liliJob referral bonus program/li/ulh3Responsibilities/h3pThe Representative, Customer TLS, reports directly to the Customer Operations Manager, TLS or Station Manager, TLS. A Customer Representative, TLS, you will work as part of a team to manage Truckload Services business within EFW Truckload, a division of Estes Forwarding Worldwide. You will be responsible for all aspects of operation with the EFW Truckload Services division which will focus primarily on customer service and shipment management. You will ensure proper execution of standard operating procedures, key performance indicators, and other account metrics on a daily basis./ppTo perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties./pulliImplement strategies to maintain and/or expand profitability and promote EFW transportation services, specifically for EFW Truckload Brokerage./liliExpedite the resolution of customer concerns and exceptions to ensure customer and account satisfaction./liliInterface with both internal and external customers to understand the customers overall objectives and requirements./liliResponsible for developing, managing, and fostering relationships with customers and accounts to ensure retention and create organic growth./liliShare details with customers on additional offerings to provide value added service. Collaborate with the appropriate Enterprise parties to ensure the customers transportations needs are taken care of./liliResponsible for a book of Truckload Brokerage business in an effort to support operational and financial objectives of the regional operating center./liliProvide information to support claims mediation between carrier, customer, and EFW Claims Department./liliThrough a network of internal and external transportation suppliers, determine the most efficient, cost effective service provider for the requested EFW Truckload Brokerage service./liliEvaluate multiple options regarding transportation services./liliPromote world-class customer care./liliMeet and exceed predetermined account goals and objectives./liliMaintain good communication and positive relationships with employees to promote employee morale and retention./liliSupport and promote company core values./liliOn-call schedule required as requested./liliRegular attendance is required./liliComply with company C-TPAT and TSA security procedures./liliPerform other duties as assigned./li/ulh3Qualifications/h3pThe qualifications listed below are representative of the minimum knowledge, skill, and/or ability required./ppSkills and abilities/pulliIntermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications./liliMust have a strong work ethic and good problem-solving skills./liliMust be able to interact well with others./liliMust desire to show leadership and team-building abilities./liliMust have good communication and organizational skills./liliMust be able to work independently, or in a team setting./liliMust be capable of working under tight time constraints in a high volume environment with multiple priorities./liliAbility to read and interpret general business documents./liliAbility to write routine reports and general business correspondence./liliAbility to work with peers and communicate basic concepts./liliAbility to solve practical problems through standardized solutions that require limited judgment./liliAbility to follow prescribed and detailed procedures to solve routine problems./liliMust be eligible to work in the United States./liliAt this time, EFW will not sponsor a new applicant for employment authorization for this position./liliEFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status./li/ulpSupervision/ppPosition functions with supervision and has no direct reports./ppEducation/Experience/ppMinimum of a Bachelors degree (or equivalent) and 3-5 years of experience in transportation, logistics, or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry. However, a combination of experience and/or education will be taken into consideration./ppLicenses/Certifications/ppNone required./ppTravel/ppNone required./ppPhysical Demands/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties./ppTypically sitting at a desk or table. Intermittently sitting, standing, walking, stooping./ppWork Environment/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties./ppNormal office situation./ppEFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran./p/div