Cable ONE
Employer Industry: Telecommunications
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Excellent benefits package, including medical, dental, and vision plans starting upon employment
Paid time off, including vacation, holidays, and personal/sick days
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Flexible remote/hybrid work environment
What to Expect (Job Responsibilities)
Manage a team of Customer Success Specialists and Offer Managers to support carrier accounts
Develop and implement strategies to enhance adoption, satisfaction, and retention of carrier partners
Analyze data and metrics to identify opportunities and risks for carrier partners and proactively address them
Establish and maintain strong relationships with key stakeholders at carrier partners
Collaborate with cross-functional teams to advocate for the needs of carrier partners and provide insights
What is Required (Qualifications)
Bachelor's degree in business, communications, or a related field
At least 5 years of experience in customer success, account management, sales management, or a similar role in telecommunications or related industries
Minimum of 2 years of experience in managing and developing customer success teams
Strong knowledge of the telecommunications industry and challenges faced by Communication Service Providers
Excellent communication, interpersonal, and presentation skills
How to Stand Out (Preferred Qualifications)
Proficient in using CRM, NPS, MS Office, and other customer success tools and platforms
Exceptional problem-solving, analytical, and decision-making skills
Highly motivated, self-driven, and adaptable, with the ability to work independently and as part of a team
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Excellent benefits package, including medical, dental, and vision plans starting upon employment
Paid time off, including vacation, holidays, and personal/sick days
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Flexible remote/hybrid work environment
What to Expect (Job Responsibilities)
Manage a team of Customer Success Specialists and Offer Managers to support carrier accounts
Develop and implement strategies to enhance adoption, satisfaction, and retention of carrier partners
Analyze data and metrics to identify opportunities and risks for carrier partners and proactively address them
Establish and maintain strong relationships with key stakeholders at carrier partners
Collaborate with cross-functional teams to advocate for the needs of carrier partners and provide insights
What is Required (Qualifications)
Bachelor's degree in business, communications, or a related field
At least 5 years of experience in customer success, account management, sales management, or a similar role in telecommunications or related industries
Minimum of 2 years of experience in managing and developing customer success teams
Strong knowledge of the telecommunications industry and challenges faced by Communication Service Providers
Excellent communication, interpersonal, and presentation skills
How to Stand Out (Preferred Qualifications)
Proficient in using CRM, NPS, MS Office, and other customer success tools and platforms
Exceptional problem-solving, analytical, and decision-making skills
Highly motivated, self-driven, and adaptable, with the ability to work independently and as part of a team
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr