Cable ONE
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Excellent benefits package including medical, dental, and vision plans starting immediately
Paid time off including vacation, holiday, and personal/sick days
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Remote/hybrid work environment available
What to Expect (Job Responsibilities)
Manage a team of Customer Success Specialists and Offer Managers supporting the Carrier account base
Develop and implement strategies to enhance adoption, satisfaction, and retention of carrier partners
Analyze data and metrics to identify opportunities and risks for carrier partners
Establish and maintain strong relationships with key stakeholders at carrier partners
Collaborate with cross-functional teams to advocate for the needs of carrier partners
What is Required (Qualifications)
Bachelor's degree in business, communications, or a related field
At least 5 years of experience in customer success, account management, sales management, or a similar role in telecommunications or related industries
Minimum of 2 years managing and developing customer success teams
Strong knowledge of the telecommunications industry and its challenges
Excellent communication, interpersonal, and presentation skills
How to Stand Out (Preferred Qualifications)
Experience using CRM, NPS, MS Office, and other customer success tools
Strong problem-solving, analytical, and decision-making skills
Highly motivated, self-driven, and adaptable with team collaboration experience
Equal Opportunity Employment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Opportunity for career advancement and growth within the organization
Excellent benefits package including medical, dental, and vision plans starting immediately
Paid time off including vacation, holiday, and personal/sick days
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Remote/hybrid work environment available
What to Expect (Job Responsibilities)
Manage a team of Customer Success Specialists and Offer Managers supporting the Carrier account base
Develop and implement strategies to enhance adoption, satisfaction, and retention of carrier partners
Analyze data and metrics to identify opportunities and risks for carrier partners
Establish and maintain strong relationships with key stakeholders at carrier partners
Collaborate with cross-functional teams to advocate for the needs of carrier partners
What is Required (Qualifications)
Bachelor's degree in business, communications, or a related field
At least 5 years of experience in customer success, account management, sales management, or a similar role in telecommunications or related industries
Minimum of 2 years managing and developing customer success teams
Strong knowledge of the telecommunications industry and its challenges
Excellent communication, interpersonal, and presentation skills
How to Stand Out (Preferred Qualifications)
Experience using CRM, NPS, MS Office, and other customer success tools
Strong problem-solving, analytical, and decision-making skills
Highly motivated, self-driven, and adaptable with team collaboration experience
Equal Opportunity Employment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr