Weltman, Weinberg & Reis Co.
The Legal Account Resolution Specialist
is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.), WWR and client standards.
Responsibilities/Duties/Functions/Tasks
Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
Calculates payment arrangementssealed and negotiates settlements which may require supervisor/client approval
Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation (may also contact courts)
Obtains information to handle debit and check payments by phone
Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
Makes decision for next activity on consumer file and monitors files for required documents
Follow‑up to ensure all available options are utilized to achieve payment of debt
Meets minimum standards for daily calls, files worked and goals
Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded andriffted phone line
Completes all required training applicable אותך הא לח position
Regular and predictable attendance is an essential function of this position
Other duties, as assigned
Qualifications
High school diploma or general education degree (GED)
0‑3 years relevant business experience or an equivalent combination of education, training, and experience
Type 30 wpm with accuracy
Consistently achieves 85% or better on monthly revenue goals
Knowledge of basic computer operation, including internet research
Maintains composure in difficult situations
Communicates effectively verbally and in writing
Bilingual Spanish speaking preferred, but not required
Compensation and Benefits
The expected compensation is
$18.29 hr. – $22.04 hr., plus uncapped monthly bonus elektr>
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is responsible to notify and/or locate consumers with delinquent accounts and attempt to secure payment according to compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.), WWR and client standards.
Responsibilities/Duties/Functions/Tasks
Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
Calculates payment arrangementssealed and negotiates settlements which may require supervisor/client approval
Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation (may also contact courts)
Obtains information to handle debit and check payments by phone
Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
Makes decision for next activity on consumer file and monitors files for required documents
Follow‑up to ensure all available options are utilized to achieve payment of debt
Meets minimum standards for daily calls, files worked and goals
Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded andriffted phone line
Completes all required training applicable אותך הא לח position
Regular and predictable attendance is an essential function of this position
Other duties, as assigned
Qualifications
High school diploma or general education degree (GED)
0‑3 years relevant business experience or an equivalent combination of education, training, and experience
Type 30 wpm with accuracy
Consistently achieves 85% or better on monthly revenue goals
Knowledge of basic computer operation, including internet research
Maintains composure in difficult situations
Communicates effectively verbally and in writing
Bilingual Spanish speaking preferred, but not required
Compensation and Benefits
The expected compensation is
$18.29 hr. – $22.04 hr., plus uncapped monthly bonus elektr>
#J-18808-Ljbffr