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AppleOne Technical Staffing

Collections Specialist

AppleOne Technical Staffing, Florida, New York, United States

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Executive Account Manager - Lifelong Learner - Career Matchmaker We are looking for a Bilingual Collector (English/Portuguese required) in Maitland, FL!

Pay : $18/hour with bonuses

Bonuses are available after conversion to perm and being 90 days on payroll. We pay bonus to all collectors 25% of late fees collected to accounts 11 to 60 days delinquent and 50% of late fees collected to accounts 61+ days delinquent. Average $400 - $800 in Bonus per month!

Type : Temp to perm

Languages needed : English/Portuguese required

Schedule : Mon 11:00 – 7:00 // Tue – Fri 9 – 5

Details : Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Responsibilities

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment.

Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Answer customer questions regarding problems with their accounts.

Record information about financial status of customers and status of collection efforts.

Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Requirements

1+ year of experience in Collections ideally

Strong customer service experience – outbound calls

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

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