SumUp Inc.
Account Manager/Customer Success Associate
This is an in-office position (Monday-Friday) in our Greenwood Village, CO.
Base salary is $40-45K max + uncapped commissions
Responsibilities
You serve as an advisor and SumUp brand ambassador to our merchants
Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
Consistently meet and exceed success metrics, including revenue and retention. Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
Identify opportunities for merchants to consume additional products and services
Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
Help report on any themed merchant issues or opportunities with our products
Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities
Qualifications
Have 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment.
You’re curious, patient and persistent to solve issues
You love to help, support, and solve problems for merchants and have a positive work attitude
Focused, reliable self-starter with ability to prioritize effectively
You have significant Salesforce experience - specifically with SF case management
Excellent written/verbal communication skills in English, and Spanish is a plus
Want to be in the office Mon - Fri
You’re organized and keep a cool head even in any potential stressful situations
You’re able to appropriately manage multiple tasks with varying levels of complexity and priority
You’re comfortable using a smartphone, tablet and computer
You love to communicate while being empathetic, concise, and patient with our customers
You are able to multitask and prioritize responsibilities
A love for small business and merchant success
What you will love about SumUp
22 days vacation days and 8 sick days plus 11 paid holidays
Be part of a welcoming community of more than 2, people from over 52 nationalities
Startup environment and small, cross-functional teams
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.
SumUp encourages you to apply even if you don’t meet all requirements for the position. SumUp believes in supporting candidates and employees throughout their career journey so we encourage you to apply. SumUp is committed to a diverse, equitable and inclusive workplace.
SumUp is committed to fair and equitable compensation practices. The salary range for this position is $19.74/hr - $21.63 ($40-45k) + monthly bonus commissions opportunity (uncapped). Compensation will be finalized by the candidate's relevant work experience, skills, certifications and geographic location.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
#SumUpUSA
Job Application Tip
We recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
#J-18808-Ljbffr
Base salary is $40-45K max + uncapped commissions
Responsibilities
You serve as an advisor and SumUp brand ambassador to our merchants
Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
Consistently meet and exceed success metrics, including revenue and retention. Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
Identify opportunities for merchants to consume additional products and services
Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
Help report on any themed merchant issues or opportunities with our products
Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities
Qualifications
Have 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment.
You’re curious, patient and persistent to solve issues
You love to help, support, and solve problems for merchants and have a positive work attitude
Focused, reliable self-starter with ability to prioritize effectively
You have significant Salesforce experience - specifically with SF case management
Excellent written/verbal communication skills in English, and Spanish is a plus
Want to be in the office Mon - Fri
You’re organized and keep a cool head even in any potential stressful situations
You’re able to appropriately manage multiple tasks with varying levels of complexity and priority
You’re comfortable using a smartphone, tablet and computer
You love to communicate while being empathetic, concise, and patient with our customers
You are able to multitask and prioritize responsibilities
A love for small business and merchant success
What you will love about SumUp
22 days vacation days and 8 sick days plus 11 paid holidays
Be part of a welcoming community of more than 2, people from over 52 nationalities
Startup environment and small, cross-functional teams
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.
SumUp encourages you to apply even if you don’t meet all requirements for the position. SumUp believes in supporting candidates and employees throughout their career journey so we encourage you to apply. SumUp is committed to a diverse, equitable and inclusive workplace.
SumUp is committed to fair and equitable compensation practices. The salary range for this position is $19.74/hr - $21.63 ($40-45k) + monthly bonus commissions opportunity (uncapped). Compensation will be finalized by the candidate's relevant work experience, skills, certifications and geographic location.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
#SumUpUSA
Job Application Tip
We recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
#J-18808-Ljbffr