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Brown Equipment Company BEC

Inside Sales Support

Brown Equipment Company BEC, North Canton, Ohio, United States

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Inside Sales Support

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Brown Equipment Company BEC .

Why You’ll Love This Role If you enjoy being hands‑on, working closely with customers, and supporting a sales team from the front lines, this role is for you. As an Inside Sales Support professional, you’ll be a key player in our day‑to‑day operations—supporting parts operations, coordinating sales activity, and ensuring our customers receive exceptional service.

What You’ll Do Parts Operations

Professionally handle incoming requests from customers and the outside sales team

Manage and support effective parts department processes to ensure internal and external customer satisfaction

Maintain accurate parts inventory, including continuous and annual physical inventory counts

Process parts warranty claims and returns within required timeframes

Create purchase orders for drop shipments, rush orders, and special orders in the ERP system

Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility

Sales Support

Provide daily support to the outside sales team

Process and expedite customer parts and sales orders

Create, maintain, and verify parts quotes, sales orders, and service orders

Support fulfillment of equipment quotes

Coordinate freight logistics for equipment deliveries related to service and sales

Develop and maintain strong working relationships with vendors and manufacturers

Ensure accurate and complete information is captured in the ERP system

Communicate opportunities or issues requiring additional attention to the outside sales team

What We’re Looking For

Excellent communication, time management, and organizational skills

Ability to multitask in a fast‑paced, in‑office environment

Strong customer service focus

Self‑motivated with the ability to prioritize work independently

Team‑oriented mindset

Strong technical skills; mechanical or service‑minded aptitude preferred

ERP experience preferred (Oracle NetSuite a plus)

Education & Experience

High school diploma or equivalent required

Prior experience in inside sales, parts, or sales support preferred

Additional Requirements

Valid driver’s license with an acceptable driving record

Occasional travel may be required

Ready to be part of a team where your work makes an impact every day? Apply today.

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