Personal Touch Home Care
Home Care Inbound Sales Coordinator
Personal Touch Home Care, Brooklyn, New York, United States, 11210
Job Title
Home Care Inbound Sales Coordinator
at Personal Touch Home Care
Location Brooklyn, NY
Pay Range Base pay: $28.00/hr - $31.00/hr
About Us With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.
Benefits
Employee Recognition Programs: Acknowledging and celebrating contributions.
Comprehensive Health Benefits: Medical, Dental, Vision, Accident, and Long-Term Disability coverage.
Generous Paid Time Off: Supporting a healthy work‑life balance.
Retirement Benefits: 401(k) plan to secure your financial future.
Life Insurance: Company‑paid life insurance for peace of mind.
Mileage Reimbursement: Compensation for business travel.
Opportunities for Professional Growth and Development.
Employee Assistance Program: Support for well‑being.
Perks Program: Exclusive deals and offers on products, services, and experiences.
Job Summary The Inbound Sales Coordinator serves as the first point of contact for prospective clients and caregivers, managing inbound inquiries and supporting the sales team. The role requires strong communication skills, attention to detail, and the ability to coordinate across departments to ensure smooth onboarding and client satisfaction.
Key Responsibilities
Inbound Inquiry Management: Respond promptly to calls, emails, and online inquiries.
Consultative Support: Assess client needs, explain services, and guide enrollment.
Scheduling Coordination: Organize meetings and appointments.
Documentation & Compliance: Maintain accurate records and compliance documentation.
Sales Team Support: Track leads, update CRM systems, and prepare reports.
Customer Relationship Management: Build rapport and ensure a positive experience from inquiry to service delivery.
Cross‑Department Collaboration: Work closely with Intake, clinical, and operations teams for seamless onboarding.
Skills and Abilities
Exceptional customer service and professional demeanor.
Excellent communication skills, including active listening.
Integrity, professionalism, and confidentiality.
Proficiency with Microsoft Office Suite and related software.
Solid problem‑solving skills.
Excellent interpersonal and conflict resolution abilities.
Excellent organizational skills and attention to detail.
Strong time‑management and task‑prioritization skills.
Multitasking efficiency.
Qualifications
Prior experience in sales, customer service, or healthcare administration (home care experience preferred).
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Ability to work independently while contributing to a team‑oriented environment.
Working Conditions
Ability to read 12‑point or larger type.
Adequate hearing with minimal amplification and clear speech.
Job Type Full‑time
Pay $28.00 per hour – $31.00 per hour
Closing Statement We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close‑knit family dedicated to supporting each other’s success and well‑being. Apply now and help us make a positive impact on the communities we serve.
#J-18808-Ljbffr
at Personal Touch Home Care
Location Brooklyn, NY
Pay Range Base pay: $28.00/hr - $31.00/hr
About Us With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.
Benefits
Employee Recognition Programs: Acknowledging and celebrating contributions.
Comprehensive Health Benefits: Medical, Dental, Vision, Accident, and Long-Term Disability coverage.
Generous Paid Time Off: Supporting a healthy work‑life balance.
Retirement Benefits: 401(k) plan to secure your financial future.
Life Insurance: Company‑paid life insurance for peace of mind.
Mileage Reimbursement: Compensation for business travel.
Opportunities for Professional Growth and Development.
Employee Assistance Program: Support for well‑being.
Perks Program: Exclusive deals and offers on products, services, and experiences.
Job Summary The Inbound Sales Coordinator serves as the first point of contact for prospective clients and caregivers, managing inbound inquiries and supporting the sales team. The role requires strong communication skills, attention to detail, and the ability to coordinate across departments to ensure smooth onboarding and client satisfaction.
Key Responsibilities
Inbound Inquiry Management: Respond promptly to calls, emails, and online inquiries.
Consultative Support: Assess client needs, explain services, and guide enrollment.
Scheduling Coordination: Organize meetings and appointments.
Documentation & Compliance: Maintain accurate records and compliance documentation.
Sales Team Support: Track leads, update CRM systems, and prepare reports.
Customer Relationship Management: Build rapport and ensure a positive experience from inquiry to service delivery.
Cross‑Department Collaboration: Work closely with Intake, clinical, and operations teams for seamless onboarding.
Skills and Abilities
Exceptional customer service and professional demeanor.
Excellent communication skills, including active listening.
Integrity, professionalism, and confidentiality.
Proficiency with Microsoft Office Suite and related software.
Solid problem‑solving skills.
Excellent interpersonal and conflict resolution abilities.
Excellent organizational skills and attention to detail.
Strong time‑management and task‑prioritization skills.
Multitasking efficiency.
Qualifications
Prior experience in sales, customer service, or healthcare administration (home care experience preferred).
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Ability to work independently while contributing to a team‑oriented environment.
Working Conditions
Ability to read 12‑point or larger type.
Adequate hearing with minimal amplification and clear speech.
Job Type Full‑time
Pay $28.00 per hour – $31.00 per hour
Closing Statement We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close‑knit family dedicated to supporting each other’s success and well‑being. Apply now and help us make a positive impact on the communities we serve.
#J-18808-Ljbffr