Personal Touch Home Care
HHA Home Care Coordinator, Bilingual- Russian
Personal Touch Home Care, New York, New York, us, 10261
HHA Home Care Coordinator, Bilingual- Russian
Apply for the
HHA Home Care Coordinator, Bilingual- Russian
role at
Personal Touch Home Care .
Pay:
$21.00 - $24.00 per hour (based on skills and experience).
Location:
Long Island City, NY / Brooklyn, NY (first 3 months in Long Island City, then transition to Brooklyn).
Job Type:
Full‑time, in‑person (must be able to work some weekends). Remote availability for weekend work.
About Us:
With 50 years of dedicated service, Personal Touch Home Care is committed to exemplary patient care and a supportive workplace culture. We offer comprehensive benefits and development opportunities.
Employee Recognition Programs
Comprehensive Health Benefits: medical, dental, vision, accident, long‑term disability
Generous Paid Time Off
401(k) retirement plan
Life Insurance
Mileage Reimbursement
Professional Growth & Development
Employee Assistance Program
Perks Program
Job Summary:
The Home Care Coordinator is responsible for coordinating and scheduling patient care, managing inbound/outbound calls, ensuring service delivery, billing, and regulatory compliance. The role serves as a customer service representative in a call center setting.
Answer customer calls and provide accurate answers.
Call patients/families/contracts to inform of service changes.
Schedule/coordinate patient care staff, including last‑minute cancellations.
Update employee status (absentee, no‑call, illness, cancellations).
Compile schedules and submit weekly time summaries.
Manage pre‑billing and visit verification promptly.
Complete monthly patient satisfaction calls.
Document in patients’ and caregivers’ records.
Communicate desired services to patients/families.
Coordinate with payors, contracts, and other entities for documentation.
Report patient issues to Clinical Director/Supervisor.
Adhere to agency customer service policies.
Participate in patient billing information provision.
Be available for occasional weekends and holidays.
Escalate issues to supervisors as needed.
Perform other duties as assigned.
Qualifications:
Strong verbal and written communication skills.
Active listening skills.
Patience and empathy.
Excellent time management and organization.
Adaptability and flexibility.
Multilingual ability preferred (Spanish, Russian).
Computer literacy.
1‑3 years call center experience.
Knowledge of customer service best practices.
Professional demeanor with customers.
Ability to multitask.
Desired Skills and Experience:
Home health care experience.
Experience with HHAeXchange Homecare Application.
Customer service representative background in a call center.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Health Care Provider (Industry: Hospitals and Health Care)
We are excited to welcome passionate and dedicated individuals to join our team. Apply now to make a positive impact on the communities we serve.
#J-18808-Ljbffr
HHA Home Care Coordinator, Bilingual- Russian
role at
Personal Touch Home Care .
Pay:
$21.00 - $24.00 per hour (based on skills and experience).
Location:
Long Island City, NY / Brooklyn, NY (first 3 months in Long Island City, then transition to Brooklyn).
Job Type:
Full‑time, in‑person (must be able to work some weekends). Remote availability for weekend work.
About Us:
With 50 years of dedicated service, Personal Touch Home Care is committed to exemplary patient care and a supportive workplace culture. We offer comprehensive benefits and development opportunities.
Employee Recognition Programs
Comprehensive Health Benefits: medical, dental, vision, accident, long‑term disability
Generous Paid Time Off
401(k) retirement plan
Life Insurance
Mileage Reimbursement
Professional Growth & Development
Employee Assistance Program
Perks Program
Job Summary:
The Home Care Coordinator is responsible for coordinating and scheduling patient care, managing inbound/outbound calls, ensuring service delivery, billing, and regulatory compliance. The role serves as a customer service representative in a call center setting.
Answer customer calls and provide accurate answers.
Call patients/families/contracts to inform of service changes.
Schedule/coordinate patient care staff, including last‑minute cancellations.
Update employee status (absentee, no‑call, illness, cancellations).
Compile schedules and submit weekly time summaries.
Manage pre‑billing and visit verification promptly.
Complete monthly patient satisfaction calls.
Document in patients’ and caregivers’ records.
Communicate desired services to patients/families.
Coordinate with payors, contracts, and other entities for documentation.
Report patient issues to Clinical Director/Supervisor.
Adhere to agency customer service policies.
Participate in patient billing information provision.
Be available for occasional weekends and holidays.
Escalate issues to supervisors as needed.
Perform other duties as assigned.
Qualifications:
Strong verbal and written communication skills.
Active listening skills.
Patience and empathy.
Excellent time management and organization.
Adaptability and flexibility.
Multilingual ability preferred (Spanish, Russian).
Computer literacy.
1‑3 years call center experience.
Knowledge of customer service best practices.
Professional demeanor with customers.
Ability to multitask.
Desired Skills and Experience:
Home health care experience.
Experience with HHAeXchange Homecare Application.
Customer service representative background in a call center.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Health Care Provider (Industry: Hospitals and Health Care)
We are excited to welcome passionate and dedicated individuals to join our team. Apply now to make a positive impact on the communities we serve.
#J-18808-Ljbffr