Personal Touch Home Care
HHA Home Care Coordinator, Bilingual- Russian
Personal Touch Home Care, New York, New York, us, 10261
HHA Home Care Coordinator, Bilingual- Russian
Join to apply for the
HHA Home Care Coordinator, Bilingual- Russian
role at
Personal Touch Home Care
Pay Range $21.00/hr – $24.00/hr (based on skills and experience)
Location Long Island City, NY for the first three months; thereafter Brooklyn, NY
Job Summary The Home Care Coordinator is responsible for coordinating and scheduling patient care. The role requires handling inbound and outbound calls to and from customers, providing solutions to inquiries and problems, adhering to regulatory requirements and customer service standards.
Responsibilities
Answer customer calls and provide accurate answers to queries and concerns.
Call patients, families, and contracts to inform them about service changes.
Schedule and coordinate patient care staff per agency policy, including last‑minute cancellations.
Update employee absentee status and cancellations daily.
Compile schedules and time summaries and submit weekly.
Manage pre‑billing and visit verification in a timely manner.
Complete monthly patient satisfaction calls as directed.
Document patient and caregiver records accurately.
Communicate service information to patients and families.
Coordinate with payors and other entities for service documentation.
Report patient issues to Clinical Director/Supervisor promptly.
Maintain agency customer‑service policies and procedures.
Assist with patient billing information.
Work occasional weekends and holidays as needed.
Escalate issues to supervisors.
Perform other duties as assigned.
Qualifications
Strong written and verbal communication skills.
Excellent active listening and empathetic attitude.
Strong time‑management and organizational skills.
Adaptability and flexibility.
Preferably bilingual (Spanish).
Proficiency in relevant computer applications.
1–3 years of call‑center experience.
Knowledge of customer‑service practices.
Ability to stay professional and courteous with customers.
Multitasking ability.
Multi‑bilingual preferable.
Desired Skills and Experiences
Home health care experience.
Experience with HHAeXchange HomeCare Application.
Call‑center customer‑service experience.
Proficiency in Microsoft Office 365, Outlook, Excel, Word.
Benefits
Employee Recognition Programs.
Comprehensive Health Benefits – Medical, Dental, Vision, Accident, Long‑Term Disability.
Generous Paid Time Off.
401(k) retirement plan.
Company‑paid Life Insurance.
Mileage Reimbursement.
Professional Growth and Development opportunities.
Employee Assistance Program.
Perks Program with exclusive deals.
Job Type Full‑time, in‑person; may work occasional weekends.
How to Apply We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. Apply now and join us in making a positive impact on the communities we serve.
#J-18808-Ljbffr
HHA Home Care Coordinator, Bilingual- Russian
role at
Personal Touch Home Care
Pay Range $21.00/hr – $24.00/hr (based on skills and experience)
Location Long Island City, NY for the first three months; thereafter Brooklyn, NY
Job Summary The Home Care Coordinator is responsible for coordinating and scheduling patient care. The role requires handling inbound and outbound calls to and from customers, providing solutions to inquiries and problems, adhering to regulatory requirements and customer service standards.
Responsibilities
Answer customer calls and provide accurate answers to queries and concerns.
Call patients, families, and contracts to inform them about service changes.
Schedule and coordinate patient care staff per agency policy, including last‑minute cancellations.
Update employee absentee status and cancellations daily.
Compile schedules and time summaries and submit weekly.
Manage pre‑billing and visit verification in a timely manner.
Complete monthly patient satisfaction calls as directed.
Document patient and caregiver records accurately.
Communicate service information to patients and families.
Coordinate with payors and other entities for service documentation.
Report patient issues to Clinical Director/Supervisor promptly.
Maintain agency customer‑service policies and procedures.
Assist with patient billing information.
Work occasional weekends and holidays as needed.
Escalate issues to supervisors.
Perform other duties as assigned.
Qualifications
Strong written and verbal communication skills.
Excellent active listening and empathetic attitude.
Strong time‑management and organizational skills.
Adaptability and flexibility.
Preferably bilingual (Spanish).
Proficiency in relevant computer applications.
1–3 years of call‑center experience.
Knowledge of customer‑service practices.
Ability to stay professional and courteous with customers.
Multitasking ability.
Multi‑bilingual preferable.
Desired Skills and Experiences
Home health care experience.
Experience with HHAeXchange HomeCare Application.
Call‑center customer‑service experience.
Proficiency in Microsoft Office 365, Outlook, Excel, Word.
Benefits
Employee Recognition Programs.
Comprehensive Health Benefits – Medical, Dental, Vision, Accident, Long‑Term Disability.
Generous Paid Time Off.
401(k) retirement plan.
Company‑paid Life Insurance.
Mileage Reimbursement.
Professional Growth and Development opportunities.
Employee Assistance Program.
Perks Program with exclusive deals.
Job Type Full‑time, in‑person; may work occasional weekends.
How to Apply We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. Apply now and join us in making a positive impact on the communities we serve.
#J-18808-Ljbffr