Personal Touch Home Care
HHA Home Care Coordinator, Bilingual- Spanish
Personal Touch Home Care, New York, New York, us, 10261
HHA Home Care Coordinator, Bilingual- Spanish
Location: Long Island City, NY / Brooklyn, NY
Base Pay: $21.00/hr - $24.00/hr (actual pay based on skills and experience)
Job Type: Full-time
Schedule: Full‑time in person; some weekends/holidays required. First three months in Long Island City then transition to Brooklyn office.
Job Summary:
The Home Care Coordinator is responsible for coordinating and scheduling patient care. The role handles many inbound and outbound calls to and from customers, listening to customer needs or issues. Provides solutions to inquiries and ensures all services are delivered and billed promptly while adhering to regulatory requirements and company standards.
Responsibilities
Answer customer calls and provide accurate/satisfactory answers to their queries and concerns.
Call patients/families/contracts to inform them about any changes to services.
Schedule/coordinate patient care staff according to agency policy, resolving last‑minute cancellations.
Update information daily regarding employee absentee status, cancellations, refusals, and illness.
Participate in compiling schedules and time summaries and submit weekly.
Manage caseload pre‑billing and visit verification in a timely manner.
Complete monthly patient satisfaction calls as instructed by management.
Maintain pertinent information regarding incoming calls, availability, and comments.
Accurately document in patient and caregiver records when needed.
Communicate with patients/families regarding desired services.
Communicate with contracts, payors, and other entities for coordination of home care services and documentation.
Update Clinical Director/Supervisor regarding patient issues or concerns in a timely manner.
Maintain and adhere to agency customer service policies and procedures.
Participate in provision of patient billing information.
Must be available to work occasional weekends and holidays as needed.
Identify and elevate issues to supervisors.
Perform other duties as assigned.
Qualifications
Strong communication skills, both written and verbal.
Great active listening skills.
Patient and empathetic attitude.
Strong time management and organization skills.
Adaptability and flexibility.
Bilingual (Spanish) preferred; preferably multi‑bilingual.
Proficient in relevant computer applications.
1 to 3 years of experience in a call center environment.
Knowledge of customer service practices and principles.
Ability to remain professional and courteous with customers.
Ability to multitask.
Desired Skills and Experiences
Home health care experience.
Experience with HHAeXchange Homecare Application.
Call center customer service representative experience.
Microsoft Office 365 applications.
Benefits
Employee Recognition Programs.
Comprehensive Health Benefits: Medical, Dental, Vision, Accident, Long‑Term Disability.
Generous Paid Time Off.
Retirement Benefits: 401(k) plan.
Life Insurance: company‑paid.
Mileage reimbursement.
Opportunities for professional growth and development.
Employee Assistance Program.
Perks program: exclusive deals and offers.
About Us With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.
At Personal‑Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Join us in positively impacting the lives of our patients and their families. We offer a stable and trusted foundation for your career.
We are excited to welcome passionate and dedicated individuals to join our team. Apply now and join us in making a positive impact on the communities we serve.
#J-18808-Ljbffr
Base Pay: $21.00/hr - $24.00/hr (actual pay based on skills and experience)
Job Type: Full-time
Schedule: Full‑time in person; some weekends/holidays required. First three months in Long Island City then transition to Brooklyn office.
Job Summary:
The Home Care Coordinator is responsible for coordinating and scheduling patient care. The role handles many inbound and outbound calls to and from customers, listening to customer needs or issues. Provides solutions to inquiries and ensures all services are delivered and billed promptly while adhering to regulatory requirements and company standards.
Responsibilities
Answer customer calls and provide accurate/satisfactory answers to their queries and concerns.
Call patients/families/contracts to inform them about any changes to services.
Schedule/coordinate patient care staff according to agency policy, resolving last‑minute cancellations.
Update information daily regarding employee absentee status, cancellations, refusals, and illness.
Participate in compiling schedules and time summaries and submit weekly.
Manage caseload pre‑billing and visit verification in a timely manner.
Complete monthly patient satisfaction calls as instructed by management.
Maintain pertinent information regarding incoming calls, availability, and comments.
Accurately document in patient and caregiver records when needed.
Communicate with patients/families regarding desired services.
Communicate with contracts, payors, and other entities for coordination of home care services and documentation.
Update Clinical Director/Supervisor regarding patient issues or concerns in a timely manner.
Maintain and adhere to agency customer service policies and procedures.
Participate in provision of patient billing information.
Must be available to work occasional weekends and holidays as needed.
Identify and elevate issues to supervisors.
Perform other duties as assigned.
Qualifications
Strong communication skills, both written and verbal.
Great active listening skills.
Patient and empathetic attitude.
Strong time management and organization skills.
Adaptability and flexibility.
Bilingual (Spanish) preferred; preferably multi‑bilingual.
Proficient in relevant computer applications.
1 to 3 years of experience in a call center environment.
Knowledge of customer service practices and principles.
Ability to remain professional and courteous with customers.
Ability to multitask.
Desired Skills and Experiences
Home health care experience.
Experience with HHAeXchange Homecare Application.
Call center customer service representative experience.
Microsoft Office 365 applications.
Benefits
Employee Recognition Programs.
Comprehensive Health Benefits: Medical, Dental, Vision, Accident, Long‑Term Disability.
Generous Paid Time Off.
Retirement Benefits: 401(k) plan.
Life Insurance: company‑paid.
Mileage reimbursement.
Opportunities for professional growth and development.
Employee Assistance Program.
Perks program: exclusive deals and offers.
About Us With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.
At Personal‑Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Join us in positively impacting the lives of our patients and their families. We offer a stable and trusted foundation for your career.
We are excited to welcome passionate and dedicated individuals to join our team. Apply now and join us in making a positive impact on the communities we serve.
#J-18808-Ljbffr