Webb Auto Group
Service Advisor- Full Time, Evenings and Saturdays required
The ideal candidate is customer-focused with the ability to assess vehicle needs accurately, and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.
About Us Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality მდ vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and_int a welcoming, team-oriented environment. If you’re looking to join a company that treats you like family and invests in your future, we’d love to have you on board!
Benefits
Average annual compensation of $60,000 - $100,000
Health insurance- Company contributes a portion to cost
Dental, Vision, Assurity, and LifeLock insurance options available
Paid Life Insurance
401(k) with company matching
Paid Time Off
Family owned and operated
Positive work environment
Responsibilities
Uphold and understand manufacturer warranty guidelines, policies, and procedures
Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
Greet customers promptly and courteously upon arrival
Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
Assess and recommend maintenance based on vehicle age, mileage, and service history
Provide detailed and accurate estimates for parts and labor costs
Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
Establish clear follow-up timelines with customers
Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
Efficiently allocate work among technicians to optimize daily productivity
Ensure technician time is consistently utilized
Send digital multi-point inspections for customers to эш review, in addition to printing physical copies
Collect payments from responsible parties for all repairs
Facilitate a positive customer experience by completing additional tasks as needed
Qualifications
Strong organizational and time management skills
Friendly, customer-oriented demeanor with exceptional communication skills
Proven leadership abilities with experience in managing and coordinating team activities
Professional appearance, maintaining a well-groomed and polished image
Must have a clean driving record and hold a valid driver’s license
Must be willing and able to submit to a Background Check and Drug Screen
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About Us Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality მდ vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and_int a welcoming, team-oriented environment. If you’re looking to join a company that treats you like family and invests in your future, we’d love to have you on board!
Benefits
Average annual compensation of $60,000 - $100,000
Health insurance- Company contributes a portion to cost
Dental, Vision, Assurity, and LifeLock insurance options available
Paid Life Insurance
401(k) with company matching
Paid Time Off
Family owned and operated
Positive work environment
Responsibilities
Uphold and understand manufacturer warranty guidelines, policies, and procedures
Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
Greet customers promptly and courteously upon arrival
Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
Assess and recommend maintenance based on vehicle age, mileage, and service history
Provide detailed and accurate estimates for parts and labor costs
Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
Establish clear follow-up timelines with customers
Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
Efficiently allocate work among technicians to optimize daily productivity
Ensure technician time is consistently utilized
Send digital multi-point inspections for customers to эш review, in addition to printing physical copies
Collect payments from responsible parties for all repairs
Facilitate a positive customer experience by completing additional tasks as needed
Qualifications
Strong organizational and time management skills
Friendly, customer-oriented demeanor with exceptional communication skills
Proven leadership abilities with experience in managing and coordinating team activities
Professional appearance, maintaining a well-groomed and polished image
Must have a clean driving record and hold a valid driver’s license
Must be willing and able to submit to a Background Check and Drug Screen
#J-18808-Ljbffr