Embrace Pet Insurance
1 day ago Be among the first 25 applicants
Established in 2021,
Independence Pet Holdings
is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Overview
We are seeking a highly skilled Retention Specialist to join our team. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Duties And Responsibilities
Develop and implement strategies to retain existing customers Communicate with customers via phone, email, and chat to address their concerns and resolve issues Identify causes of customer dissatisfaction and work to resolve the underlying problems Work with other departments to resolve customer concerns and ensure timely resolution Monitor customer retention metrics and report on trends to the management team Stay up-to-date on product and industry trends to better serve customers Continuously identify and implement process improvements to deliver better customer experience and improve retention rates
Basic Requirements
Excellent communication skills, both verbal and written Proven customer service and/or sales experience, preferably in a retention capacity Ability to understand and address customer concerns effectively Strong problem-solving skills Ability to work in a fast-paced, team-oriented environment Proficiency with customer management systems and call center technology High school diploma or equivalent, bachelor’s degree preferred
#Embrace
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP)
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Insurance Referrals increase your chances of interviewing at Embrace Pet Insurance by 2x Get notified about new Agent jobs in
Pennsylvania, United States . Pennsylvania, United States 10 months ago Temporary Customer Service Guide - Remote
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Nanticoke, PA $55,000.00-$70,000.00 1 month ago Account Manager Associate - Commercial Lines (Fully Remote Option)
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Wilkes-Barre, PA $55,000.00-$70,000.00 1 month ago Account Manager Associate - Commercial Lines (Fully Remote Option)
Reading, PA $55,000.00-$70,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Independence Pet Holdings
is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Overview
We are seeking a highly skilled Retention Specialist to join our team. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Duties And Responsibilities
Develop and implement strategies to retain existing customers Communicate with customers via phone, email, and chat to address their concerns and resolve issues Identify causes of customer dissatisfaction and work to resolve the underlying problems Work with other departments to resolve customer concerns and ensure timely resolution Monitor customer retention metrics and report on trends to the management team Stay up-to-date on product and industry trends to better serve customers Continuously identify and implement process improvements to deliver better customer experience and improve retention rates
Basic Requirements
Excellent communication skills, both verbal and written Proven customer service and/or sales experience, preferably in a retention capacity Ability to understand and address customer concerns effectively Strong problem-solving skills Ability to work in a fast-paced, team-oriented environment Proficiency with customer management systems and call center technology High school diploma or equivalent, bachelor’s degree preferred
#Embrace
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP)
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Insurance Referrals increase your chances of interviewing at Embrace Pet Insurance by 2x Get notified about new Agent jobs in
Pennsylvania, United States . Pennsylvania, United States 10 months ago Temporary Customer Service Guide - Remote
Contact Center Representative - 1st Shift Full-Time
Customer Service Representative I - Call Center
Contact Center Representative - 1st Shift Full-Time
Philadelphia, PA $70,000.00-$75,000.00 8 months ago Customer Service Representative | Insurance Agent
Absence Customer Experience Specialist - Pennsylvania
Client Relationship & Scheduling Coordinator (Work From Home)
CS Specialist I - Customer Service Center
CS Specialist I - Customer Service Center
Remote Customer Service Representative - OH & PA
Smithfield, PA $35,400.00-$49,600.00 6 days ago Clinical Specialist CRM - Philadelphia, PA
Travel Customer Service Representative (Remote)
Executive Assistant (100% Remote, Part-time or Full-time)
Pennsylvania, United States $27.00-$31.00 21 hours ago Regional Account Manager - Southeastern Pennsylvania/NJ
Account Manager Associate - Commercial Lines (Fully Remote Option)
Erie, PA $55,000.00-$70,000.00 1 month ago Outside Sales Account Manager - Industrial Service and Repair Sales
Account Manager Associate - Commercial Lines (Fully Remote Option)
Nanticoke, PA $55,000.00-$70,000.00 1 month ago Account Manager Associate - Commercial Lines (Fully Remote Option)
Kingston, PA $55,000.00-$70,000.00 1 month ago Account Manager Associate - Commercial Lines (Fully Remote Option)
Wilkes-Barre, PA $55,000.00-$70,000.00 1 month ago Account Manager Associate - Commercial Lines (Fully Remote Option)
Reading, PA $55,000.00-$70,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr