Quantam
Technical Writer (Runbooks/Ops Documentation Experience Required)
Quantam, Frankfort, Kentucky, United States
Technical Writer (Runbooks/Ops Documentation Experience Required)
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan.
Base pay range $39.19/hr - $44.19/hr
Job Description Produce clear, accurate, audit‑ready documentation that a third party can execute without re‑interviewing subject matter experts. Scope covers all our client’s Child Support Systems and Services and key projects chartered including migration of child support technologies to a major cloud provider (AWS or Azure): installation, configuration, operation, troubleshooting, cutover, Hypercare, and support.
Duties & Responsibilities
Write and edit installation, configuration, how‑to, troubleshooting, and online help for the application stack (.NET/Angular, and any platform‑specific deployment/run details).
Write and edit documentation for batch/scheduler (Control‑M; note any cloud‑native hooks such as Event Grid/EventBridge, Functions/Lambda).
Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, Hypercare) with change history.
Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links to code/configs.
Convert SME notes into step‑by‑step procedures (screenshots, scripts, commands).
Interface runbooks and cutover/rollback checklists.
Troubleshooting trees and “first‑response” procedures.
Versioned doc set per release.
Required Skill Sets (Non‑Negotiable)
Over five years enterprise technical writing experience with hands‑on runbooks/ops docs (samples required).
Demonstrated modernization documentation (legacy → cloud) with legacy + target flows.
Ability to capture runbooks for Control‑M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra ID or AWS IAM/IAM Identity Center).
Single‑source practice (SharePoint/Confluence) with versioning/metadata.
Plain‑English writing for technical and non‑technical audiences; passes peer review without rewrite.
Preferred Qualifications
State/federal modernization; familiarity with PII Safe Harbor (masking in non‑prod; encryption in transit/at rest).
Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/OpenSearch).
Tools & Platforms
Microsoft 365, SharePoint/Confluence, Visio/Lucid, ServiceNow, Git (versioning); Cloud Services: Azure (App Gateway/Firewall, Key Vault, Private Endpoint) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, PrivateLink).
Performance Measures
Doc completeness/accuracy (review pass rate).
Findability and update turnaround.
Reduction in support escalations tied to unclear instructions.
Submission & Screening
30‑minute rewrite test from raw SME notes.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology and Other
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
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Base pay range $39.19/hr - $44.19/hr
Job Description Produce clear, accurate, audit‑ready documentation that a third party can execute without re‑interviewing subject matter experts. Scope covers all our client’s Child Support Systems and Services and key projects chartered including migration of child support technologies to a major cloud provider (AWS or Azure): installation, configuration, operation, troubleshooting, cutover, Hypercare, and support.
Duties & Responsibilities
Write and edit installation, configuration, how‑to, troubleshooting, and online help for the application stack (.NET/Angular, and any platform‑specific deployment/run details).
Write and edit documentation for batch/scheduler (Control‑M; note any cloud‑native hooks such as Event Grid/EventBridge, Functions/Lambda).
Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, Hypercare) with change history.
Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links to code/configs.
Convert SME notes into step‑by‑step procedures (screenshots, scripts, commands).
Interface runbooks and cutover/rollback checklists.
Troubleshooting trees and “first‑response” procedures.
Versioned doc set per release.
Required Skill Sets (Non‑Negotiable)
Over five years enterprise technical writing experience with hands‑on runbooks/ops docs (samples required).
Demonstrated modernization documentation (legacy → cloud) with legacy + target flows.
Ability to capture runbooks for Control‑M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra ID or AWS IAM/IAM Identity Center).
Single‑source practice (SharePoint/Confluence) with versioning/metadata.
Plain‑English writing for technical and non‑technical audiences; passes peer review without rewrite.
Preferred Qualifications
State/federal modernization; familiarity with PII Safe Harbor (masking in non‑prod; encryption in transit/at rest).
Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/OpenSearch).
Tools & Platforms
Microsoft 365, SharePoint/Confluence, Visio/Lucid, ServiceNow, Git (versioning); Cloud Services: Azure (App Gateway/Firewall, Key Vault, Private Endpoint) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, PrivateLink).
Performance Measures
Doc completeness/accuracy (review pass rate).
Findability and update turnaround.
Reduction in support escalations tied to unclear instructions.
Submission & Screening
30‑minute rewrite test from raw SME notes.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology and Other
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
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